Hi Jason,
I am just writing to see if you have had the opportunity to try the troubleshooting steps or collect the requested information. If you
have any questions with the previous information I've provided, please don't hesitate to let me know.
Sincerely,
Emily Lin,
Microsoft Online Partner Support
Get Secure! -
www.microsoft.com/security
======================================================
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--------------------
| X-Tomcat-ID: 121788744
| References: <uSOhB#6#
[email protected]>
| MIME-Version: 1.0
| Content-Type: text/plain
| Content-Transfer-Encoding: 7bit
| From: (e-mail address removed) (Emily Lin)
| Organization: [Microsoft]
| Date: Fri, 21 Sep 2007 10:17:34 GMT
| Subject: RE: Categories Error in Outlook 2007
| X-Tomcat-NG: microsoft.public.outlook.general
| Message-ID: <
[email protected]>
| Newsgroups: microsoft.public.outlook.general
| Lines: 69
| Path: TK2MSFTNGHUB02.phx.gbl
| Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.outlook.general:73925
| NNTP-Posting-Host: TOMCATIMPORT1 10.201.218.122
|
| Hi Jason,
|
| Does the issue only occur with a specific Exchange mailbox? Does the issue also occur with the Sent Items folder?
|
| Perform the steps below to see if it is related to the Outlook program or the specific mailbox
| ==================
| 1. In Outlook 2007, create a new local Outlook date File (click File > New > Outlook Data File).
| 2. Drag an email message to the test new Personal Folder in the folder list.
| 3. Go to the Personal Folder. Add a category for the email message.
| What is the result?
|
| If possible, create a new Exchange mailbox to test the issue.
|
| If anything is unclear or if you have any other concerns, please don't hesitate to contact me.
|
| Sincerely,
|
| Emily Lin,
| Microsoft Online Partner Support
|
| Get Secure! -
www.microsoft.com/security
|
| ======================================================
| When responding to posts, please "Reply to Group" via your newsreader
| so that others may learn and benefit from this issue.
| ======================================================
| This posting is provided "AS IS" with no warranties, and confers no rights.
| ======================================================
|
|
| --------------------
| | Date: Thu, 20 Sep 2007 12:55:59 -0500
| | From: Jason <
[email protected]>
| | Reply-To: (e-mail address removed)
| | User-Agent: Thunderbird 2.0.0.6 (Windows/20070728)
| | MIME-Version: 1.0
| | Subject: Categories Error in Outlook 2007
| | Content-Type: text/plain; charset=ISO-8859-1; format=flowed
| | Content-Transfer-Encoding: 7bit
| | Message-ID: <uSOhB#6#
[email protected]>
| | Newsgroups: microsoft.public.outlook.general
| | NNTP-Posting-Host: fw01.tradingtechnologies.com 65.199.113.40
| | Lines: 1
| | Path: TK2MSFTNGHUB02.phx.gbl!TK2MSFTNGP01.phx.gbl!TK2MSFTNGP06.phx.gbl
| | Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.outlook.general:73751
| | X-Tomcat-NG: microsoft.public.outlook.general
| |
| | We have several Outlook clients accessing a certain Exchange mailbox.
| | When we right-click the Category field on an email message in this
| | mailbox and select a category, we get an error message stating "Could
| | not open the item. Try again." We have tried multiple times, and tried
| | restarting Outlook and rebooting our machines, but this error still occurs.
| |
| | What's strange is if we open the email and select a category, it works
| | fine. We only get the error when trying to categorize items directly
| | from the Inbox view.
| |
| | This issue occurs on multiple Outlook clients and with multiple users,
| | so I don't think this is a machine-specific issue. All of our clients
| | are running Windows XP SP2 with Outlook 2007.
| |
| | Any ideas on what could be causing this? Thanks.
| |
|
|
|
