CD-Key

[Justin]

Hi! I recently have had trouble with my computer. All in
all I had to restore my system using the restore disks.
However, one of the programming disks that I have,
Microsoft Office 2000 Professional, has to be installed
from the CD's themselves. This program which came with my
CD is asking for a CD-Key that it states should be with
my CD Jewel Case. This is not so. The CD's came in a
plastic sleeve with a sony label on it with no key. Mind
you that this came preinstalled. I now can not install
this programming without this key. I am sure I am not the
only one that has had this problem. Is there a way to
obtain the CD-Key that goes with these CD's? I called
Sony and the tech support could not help and suggested I
contact Microsoft. Please Help!!!!!

Justin

 

[Bob I]

Also look on the exterior of the computer for a sticker with the CD-Key
number.

 

[Beth Melton]

Hi Justin,

As others have pointed out, you should first contact the manufacturer
who installed Office. Since you are using Office 2000 they should be
able to provide you with a key. (I know with Office XP some of the
manufacturer's are a little less-willing to co-operate)

If they will not provide you with a replacement key then contact
Microsoft and explain the situation to them. It is my understanding
they will generate a new key however you could incur a nominal fee for
this service.

Please post all follow-up questions to the newsgroup. Requests for
assistance by email can not be acknowledged.

~~~~~~~~~~~~~
Beth Melton

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