E
Erik
I am handling low-level IT for a smaller company, with about 50 email
addresses. In our current system, when we receive an email from a customer
(which sometimes can have varying email addresses) we have to manually drag
and drop the mails from each of out private inboxes (Office 2000, XP, 2003,
and 2007)into a central server location using the format below:
Find server drive via browse local network,
Click on Correspondence folder,
Click on Incoming or Outgoing mail
Find the customer folder from which the email came from.
The final destination looks something like this:
g:\correspondence\incoming\microsoft or g:\correspondence\outgoing\microsoft
The biggest reason we have this sytem in place is so that "corporate" emails
I recieve can be read by other people in the company if need be. These days,
more and more of our contracts, and customers agreeance to them, are stored
in this fashion. The storage of virtually all customer communication is
becoming more and more important for us, most importantly when dealing with
technical support issues and warranty issues.
In any case, this system of copying and saving is an old one, and it's time
for us to use a more streamlined solution. I know there is an easier way,
and that big companies must have found a reasonable solution. I see that as
a company we are losing alot of time in filing these emails. On the other
hand, the solution can't be an incredibly expensive one either.
We have a new Linux server coming soon, I have tried to browse MS's webpages
to look for clues as to what options are availabe in Exchange (or other
options) for sorting messages, but am not finding specifically what I'm
looking for. Can someone pass me a link to pages that I can read up on that
will help me accomplish a more automated system that works and one in which
everyone that I want will have access to?
IT is not my specialty, and here got thrown at me rather as my "second job"
and I'm trying to stay afloat. Any help would greatly be appreciated.
Thanks!
addresses. In our current system, when we receive an email from a customer
(which sometimes can have varying email addresses) we have to manually drag
and drop the mails from each of out private inboxes (Office 2000, XP, 2003,
and 2007)into a central server location using the format below:
Find server drive via browse local network,
Click on Correspondence folder,
Click on Incoming or Outgoing mail
Find the customer folder from which the email came from.
The final destination looks something like this:
g:\correspondence\incoming\microsoft or g:\correspondence\outgoing\microsoft
The biggest reason we have this sytem in place is so that "corporate" emails
I recieve can be read by other people in the company if need be. These days,
more and more of our contracts, and customers agreeance to them, are stored
in this fashion. The storage of virtually all customer communication is
becoming more and more important for us, most importantly when dealing with
technical support issues and warranty issues.
In any case, this system of copying and saving is an old one, and it's time
for us to use a more streamlined solution. I know there is an easier way,
and that big companies must have found a reasonable solution. I see that as
a company we are losing alot of time in filing these emails. On the other
hand, the solution can't be an incredibly expensive one either.
We have a new Linux server coming soon, I have tried to browse MS's webpages
to look for clues as to what options are availabe in Exchange (or other
options) for sorting messages, but am not finding specifically what I'm
looking for. Can someone pass me a link to pages that I can read up on that
will help me accomplish a more automated system that works and one in which
everyone that I want will have access to?
IT is not my specialty, and here got thrown at me rather as my "second job"
and I'm trying to stay afloat. Any help would greatly be appreciated.
Thanks!