R
rek
Consultant will provide services for 40 hours a week to accommodate the
following business needs as prioritized by
Support (60%)
· Management of support queue (75 – 100 Trouble Tickets (TT) and
5-10 Change Requests (CR) per month) for MSPS and ProChain.
· Resolution of TTs and CRs as per established SEST Standard Service
Offerings
· Implementation configuration based on business partner requirements
· SME problem resolution with vendor (Microsoft or ProChain)
involvement, if required
· Management of both application and database layers
· SME support for analysis services
· Design, develop and execute manager reports for data stored in MS
Project Server
· SME management of Windows server infrastructure
· SME lifecycle management of MSPS, ProChain software (patching,
upgrades, migration, retirement)
· User access control (creation, deletion, etc.)
· Back up and Disaster Recovery services for tools
· Provision and maintenance of common and supported software
installation package which enables mass distribution to the population of
users
· Problem management analysis to be conducted against significant
technical issues and resolutions
Quality (20%)
· Contribute content, review documents related to validation activities
for MSPS and ProChain
· Participate in Periodic Quality Review of MSPS and ProChain
· Test planning and execution for new patches, hot fixes, service packs
and releases
Consultation (20%)
· Advanced level help to customers using MSPS and ProChain
· Creation of Project-related tools/aids (such as macros)
· Conducting training and presentations on the project management tools
Microsoft Certified Technology Specialist (MCTS): Office Project Server
2007, Configuration
following business needs as prioritized by
Support (60%)
· Management of support queue (75 – 100 Trouble Tickets (TT) and
5-10 Change Requests (CR) per month) for MSPS and ProChain.
· Resolution of TTs and CRs as per established SEST Standard Service
Offerings
· Implementation configuration based on business partner requirements
· SME problem resolution with vendor (Microsoft or ProChain)
involvement, if required
· Management of both application and database layers
· SME support for analysis services
· Design, develop and execute manager reports for data stored in MS
Project Server
· SME management of Windows server infrastructure
· SME lifecycle management of MSPS, ProChain software (patching,
upgrades, migration, retirement)
· User access control (creation, deletion, etc.)
· Back up and Disaster Recovery services for tools
· Provision and maintenance of common and supported software
installation package which enables mass distribution to the population of
users
· Problem management analysis to be conducted against significant
technical issues and resolutions
Quality (20%)
· Contribute content, review documents related to validation activities
for MSPS and ProChain
· Participate in Periodic Quality Review of MSPS and ProChain
· Test planning and execution for new patches, hot fixes, service packs
and releases
Consultation (20%)
· Advanced level help to customers using MSPS and ProChain
· Creation of Project-related tools/aids (such as macros)
· Conducting training and presentations on the project management tools
Microsoft Certified Technology Specialist (MCTS): Office Project Server
2007, Configuration