Change Service Pack CD order info from FREE to "charges apply"

[KS]

When I ordered the Service Pack update for Office 2003 as a physical CD (due
to being on dialup) - the info said it was FREE. When I actually went thru
the order process - it turned out there is a charge for the CD as well as a
charge for shipping. It will cost me $12.45 canadian to get an update that
users who are lucky enough to have highspeed internet get for FREE. This is
very frustrating! Microsoft used to send these CDs out free including
shipping. Microsoft can surely afford to offer these updates free to its few
customers still on dialup.

----------------
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http://www.microsoft.com/office/com...59e34ca8ab76&dg=microsoft.public.officeupdate

 

[Milly Staples [MVP - Outlook]]

Microsoft never sent out CDs for free - they always charged shipping and
handling.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, KS asked:

| When I ordered the Service Pack update for Office 2003 as a physical
| CD (due to being on dialup) - the info said it was FREE. When I
| actually went thru the order process - it turned out there is a
| charge for the CD as well as a charge for shipping. It will cost me
| $12.45 canadian to get an update that users who are lucky enough to
| have highspeed internet get for FREE. This is very frustrating!
| Microsoft used to send these CDs out free including shipping.
| Microsoft can surely afford to offer these updates free to its few
| customers still on dialup.
|
| ----------------
| This post is a suggestion for Microsoft, and Microsoft responds to the
| suggestions with the most votes. To vote for this suggestion, click
| the "I Agree" button in the message pane. If you do not see the
| button, follow this link to open the suggestion in the Microsoft
| Web-based Newsreader and then click "I Agree" in the message pane.
|
|
http://www.microsoft.com/office/com...59e34ca8ab76&dg=microsoft.public.officeupdate

 

[Tom Willett]

Milly: I have ordered several SP cds from MS over the years, including
office, and have never been charged for shipping and handling. But, I
haven't tried it within the last year.

Tom

"Milly Staples [MVP - Outlook]"

 

[Milly Staples [MVP - Outlook]]

From the Outlook 98 CD on, I have always been charged shipping and handling.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, Tom Willett asked:

| Milly: I have ordered several SP cds from MS over the years,
| including office, and have never been charged for shipping and
| handling. But, I haven't tried it within the last year.
|
| Tom
|
| "Milly Staples [MVP - Outlook]"
| || Microsoft never sent out CDs for free - they always charged shipping
|| and handling.
||
|| --
|| Milly Staples [MVP - Outlook]
||
|| Post all replies to the group to keep the discussion intact. All
|| unsolicited mail sent to my personal account will be deleted without
|| reading.
||
|| After furious head scratching, KS asked:
||
||| When I ordered the Service Pack update for Office 2003 as a physical
||| CD (due to being on dialup) - the info said it was FREE. When I
||| actually went thru the order process - it turned out there is a
||| charge for the CD as well as a charge for shipping. It will cost me
||| $12.45 canadian to get an update that users who are lucky enough to
||| have highspeed internet get for FREE. This is very frustrating!
||| Microsoft used to send these CDs out free including shipping.
||| Microsoft can surely afford to offer these updates free to its few
||| customers still on dialup.
|||
||| ----------------
||| This post is a suggestion for Microsoft, and Microsoft responds to
||| the suggestions with the most votes. To vote for this suggestion,
||| click the "I Agree" button in the message pane. If you do not see
||| the button, follow this link to open the suggestion in the Microsoft
||| Web-based Newsreader and then click "I Agree" in the message pane.
|||
|||
||
http://www.microsoft.com/office/com...59e34ca8ab76&dg=microsoft.public.officeupdate

 

[Tom Willett]

Milly: I just dug out the last cd I ordered from MS..Office 2003 SP1. It's
still in the mailing envelope. Postage on it is 60 cents. Postmarked
August 4, 2005.

I paid nothing. I was never asked to input a credit card.

Go figure?

 

[Milly Staples [MVP - Outlook]]

I guess my mileage varies. Interesting, where are you located? I am in
Sacramento, CA.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, Tom Willett asked:

| Milly: I just dug out the last cd I ordered from MS..Office 2003
| SP1. It's still in the mailing envelope. Postage on it is 60 cents.
| Postmarked August 4, 2005.
|
| I paid nothing. I was never asked to input a credit card.
|
| Go figure?
|| From the Outlook 98 CD on, I have always been charged shipping and
|| handling.
||
|| --
|| Milly Staples [MVP - Outlook]
||
|| Post all replies to the group to keep the discussion intact. All
|| unsolicited mail sent to my personal account will be deleted without
|| reading.
||
|| After furious head scratching, Tom Willett asked:
||
||| Milly: I have ordered several SP cds from MS over the years,
||| including office, and have never been charged for shipping and
||| handling. But, I haven't tried it within the last year.
|||
||| Tom
|||
||| "Milly Staples [MVP - Outlook]"
||| |||| Microsoft never sent out CDs for free - they always charged
|||| shipping and handling.
||||
|||| --
|||| Milly Staples [MVP - Outlook]
||||
|||| Post all replies to the group to keep the discussion intact. All
|||| unsolicited mail sent to my personal account will be deleted
|||| without reading.
||||
|||| After furious head scratching, KS asked:
||||
||||| When I ordered the Service Pack update for Office 2003 as a
||||| physical CD (due to being on dialup) - the info said it was FREE.
||||| When I actually went thru the order process - it turned out there
||||| is a charge for the CD as well as a charge for shipping. It will
||||| cost me $12.45 canadian to get an update that users who are lucky
||||| enough to have highspeed internet get for FREE. This is very
||||| frustrating! Microsoft used to send these CDs out free including
||||| shipping. Microsoft can surely afford to offer these updates free
||||| to its few customers still on dialup.
|||||
||||| ----------------
||||| This post is a suggestion for Microsoft, and Microsoft responds to
||||| the suggestions with the most votes. To vote for this suggestion,
||||| click the "I Agree" button in the message pane. If you do not see
||||| the button, follow this link to open the suggestion in the
||||| Microsoft Web-based Newsreader and then click "I Agree" in the
||||| message pane.
|||||
|||||
||||
||
http://www.microsoft.com/office/com...59e34ca8ab76&dg=microsoft.public.officeupdate

 

[Tom Willett]

I'm in Huntsville, AL, Millie.

I did verify that MS is currently charging for the SP.

Tom


"Milly Staples [MVP - Outlook]"

I guess my mileage varies. Interesting, where are you located? I am in
Sacramento, CA.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, Tom Willett asked:

| Milly: I just dug out the last cd I ordered from MS..Office 2003
| SP1. It's still in the mailing envelope. Postage on it is 60 cents.
| Postmarked August 4, 2005.
|
| I paid nothing. I was never asked to input a credit card.
|
| Go figure?
|| From the Outlook 98 CD on, I have always been charged shipping and
|| handling.
||
|| --
|| Milly Staples [MVP - Outlook]
||
|| Post all replies to the group to keep the discussion intact. All
|| unsolicited mail sent to my personal account will be deleted without
|| reading.
||
|| After furious head scratching, Tom Willett asked:
||
||| Milly: I have ordered several SP cds from MS over the years,
||| including office, and have never been charged for shipping and
||| handling. But, I haven't tried it within the last year.
|||
||| Tom
|||
||| "Milly Staples [MVP - Outlook]"
||| |||| Microsoft never sent out CDs for free - they always charged
|||| shipping and handling.
||||
|||| --
|||| Milly Staples [MVP - Outlook]
||||
|||| Post all replies to the group to keep the discussion intact. All
|||| unsolicited mail sent to my personal account will be deleted
|||| without reading.
||||
|||| After furious head scratching, KS asked:
||||
||||| When I ordered the Service Pack update for Office 2003 as a
||||| physical CD (due to being on dialup) - the info said it was FREE.
||||| When I actually went thru the order process - it turned out there
||||| is a charge for the CD as well as a charge for shipping. It will
||||| cost me $12.45 canadian to get an update that users who are lucky
||||| enough to have highspeed internet get for FREE. This is very
||||| frustrating! Microsoft used to send these CDs out free including
||||| shipping. Microsoft can surely afford to offer these updates free
||||| to its few customers still on dialup.
|||||
||||| ----------------
||||| This post is a suggestion for Microsoft, and Microsoft responds to
||||| the suggestions with the most votes. To vote for this suggestion,
||||| click the "I Agree" button in the message pane. If you do not see
||||| the button, follow this link to open the suggestion in the
||||| Microsoft Web-based Newsreader and then click "I Agree" in the
||||| message pane.
|||||
|||||
||||
||
http://www.microsoft.com/office/com...59e34ca8ab76&dg=microsoft.public.officeupdate