Bob
There are other common causes of this: conflicts with the macros or add-in
templates from Adobe Acrobat (Writer), WinFax, ViaVoice, some OCRs and just
about everything Norton.
If you start Word in Safe Mode using the /a switch and test it again, does
that eliminate the problem? If it is Ok in Safe Mode, then it is a sure sign
that some third party utility has put a macro or add-in into Office that is
incompatible. To get into Safe Mode, use Start, Run and type in
winword /a
and press OK. Word will install itself in its default install condition
bypassing any customisation that may have been added.
Terry
: Terry,
:
: Thank you for the details. However, all computers here are for business
and
: no Norton AV installed. I searched officeav.dll but can't find it. Any
other
: suggestions?
:
: Robert Lin, MS-MVP, MCSE & CNE
: Networking, Internet, Routing, VPN, Anti-Virus, Tips & Troubleshooting on
:
http://www.ChicagoTech.net
: This posting is provided "AS IS" with no warranties.
:
: "TF" <terryfarrell%40%6d%73%6e%2ecom> wrote in message
: : > Bob
: >
: > The Corporate Edition lacks this bug but if NAV was ever installed - as
a
: > freebie by the PC vendor - often the associated dll is left behind and
: > remains registered in Windows (a specialty of Symantec).
: >
: > Here's Office MVP Beth Melton's answer on that one:
: >
: > Norton CE does not have the Office Plug-in option however if Norton AV
was
: > installed on the computer and then later Norton CE was installed then
the
: > Office Plug-in DLL could still be registered. I found this to be the
case
: > when an OEM version of Norton was preinstalled.
: >
: > First search your local drive for: officeav.dll
: >
: > If you find it then go to Start/Run and run the following command:
: >
: > regsvr32 /u "<path>\officeav.dll"
: >
: > Here is a KB article that provides a few additional details. As on the
: > Symantec site, it does not include information on Norton CE but it will
: > contain additional details on the unregister command if you need them:
: >
http://support.microsoft.com/?kbid=329820
: >
: > Terry
: >
: >
: > : > : Hi Terry,
: > :
: > : Thank you for the help. I read your another post but don't know how to
: > : disable the Norton Anti Virus Office Plug-in option because we are
using
: > : Norton AntiVirus Corporation Edition. Could you provide more details?
: > :
: > : Robert Lin, MS-MVP, MCSE & CNE
: > : Networking, Internet, Routing, VPN, Anti-Virus, Tips & Troubleshooting
: > on
: > :
http://www.ChicagoTech.net
: > : This posting is provided "AS IS" with no warranties.
: > :
: > : "TF" <terryfarrell%40%6d%73%6e%2ecom> wrote in message
: > : : > : > Bob
: > : >
: > : > The usual culprit is the Norton Anti Virus Office Plug-in option. Is
: > NAV
: > : > installed or has it ever been installed?
: > : >
: > : > --
: > : > Terry Farrell - Word MVP
: > :
: > : >
: > : > : > : > : Some of users get this error: "Your changes could not saved to
: > : > : "filename.doc", but were saved to a temporary document named
: > '299a0000'
: > : > when
: > : > : saving to their home directory. The users have full right on their
: > home
: > : > : directory and it is word 2000. Any suggestions?
: > : > :
: > : > :
: > : > :
: > : > : Robert Lin, MS-MVP, MCSE & CNE
: > : > : Networking, Internet, Routing, VPN, Anti-Virus, Tips &
: > Troubleshooting
: > : > on
: > : > :
http://www.ChicagoTech.net
: > : > : This posting is provided "AS IS" with no warranties.
: > : > :
: > : > :
: > : >
: > : >
: > :
: > :
: >
: >
:
:
