Characters being inserted in File Name and E-mail Subject Line

[TRM]

I have a staff member that when she saves a template and attaches it to an
e-mail it inserts unwanted characters in the file name e.g. TRM#32 Int'l#32
-#32 ABC#32 -#32 Composite#32 Report#32 -#32 Jamie#32 Smith#32 -#32
Februray#32 25#32 2008.

Any ideas why this would happen. I think she is using Word 97.

Thanks

 

[Robert M. Franz (RMF)]

Hello TRM

I have a staff member that when she saves a template and attaches it to an
e-mail it inserts unwanted characters in the file name e.g. TRM#32 Int'l#32
-#32 ABC#32 -#32 Composite#32 Report#32 -#32 Jamie#32 Smith#32 -#32
Februray#32 25#32 2008.

the exact steps are very important (not that I have Word 97 left to test
:-(): how does she open, save and close and/or attach the template to an
e-mail, in which application?

2cents
Robert

 

[TRM]

Hi Robert,

This is what I'm told:

1. I open the Report and copy part of it (most of it) on the Composite
Report Template (on the last page).
2. I fill in the report with all the necessary information on pages 1 and 2,
and save it as a Word document.
3. I attach it to the e-mail message.
4. I send it.

Not sure this gives you anything to go on.

Thanks

 

[Robert M. Franz (RMF)]

1. I open the Report and copy part of it (most of it) on the Composite
Report Template (on the last page).
2. I fill in the report with all the necessary information on pages 1 and 2,
and save it as a Word document.
3. I attach it to the e-mail message.
4. I send it.

Not sure this gives you anything to go on.

Not enough, I think. In any case, if the file is properly saved, I would
verify the name. Then, if it is attached in (which) email application
and not through Word, at least it seems clear that any issue with
different content of the attachment lies outside of Word.

If she is using a button from Word (send as email attachment), one could
look further into this; chances in a forum for the email application
seem better, though.

..2cents
Robert