characters overlap

[njem]

We have an error that when a document is printed it will change to
having characters and even lines all piled up on top of one another.
This happens on two systems to two printers. Systems are XP and
Win2000. Printers are Savin and HP. Word is Office 2003 SP2 and up-to-
date. Happens sporadically. When the XP user tries to print to the
Savin and this happens she will quit, restart, print the same document
to a Canon, and it works.

When it happens it also shows on the screen the same way. In one
document all the bold characters remained okay but all normal
characters stack on top of one another. A whole paragraph worth of
text will pile up on one character up to the next hard CR or next bold
character. I looked at font and paragraph spacing and everything is
normal. Just standard Times New Roman, standard settings. Any ideas?

Thanks,
Tom

 

[Terry Farrell]

It is a communications problem with the printer driver. Check that you have
the latest printer drivers and install them.

Yu should be able to workaround the problem by switching to Print Preview
and back to Page Layout View or you may have to close the document and/or
Word.