Check the temp environment variable

[andy_bauer]

I am using Office 2007 on a new Toshiba laptop wth Vista OS. I get the error
messge on most Word documents and when I open some emails, "Outlook (or
Word) could not create the work file. Check the temp environment variable."
I have installed every Windows update but no luck. The computeris only 3
weeks old. My desktop uses the same OS and Outlook 2007 but does not have
this problem. I have tried to re-install Office but this does not help
either.

Any suggestions or help as Microsoft don't seem intereted in helping ...
thanks from down under.

 

[garfield-n-odie]

Do you get the error message if you start Word 2007 in safe mode by clicking
on Start | Run | Open: winword.exe /a | OK? If not, then the problem could
be a damaged Word 2007 data key in the Windows registry or a third-party
add-in for Word that isn't compatible with Word 2007.

For the first possibility, close Word 2007 and Outlook 2007, start regedit,
browse to the "HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\Word\Data"
key, rename the Data key to DataOld or something else, exit regedit, and
start Word 2007 normally. Word 2007 will automatically create a new Data key
when you start the program. Hopefully the error message will be gone.

If the the error message persists after renaming the Word 2007 Data key,
then you'll need to disable add-ins for Word 2007 one by one until you find
the offending add-in. To disable an add-in for Word 2007, start Word 2007,
click on Office Button | Word Options | Add-Ins | Manage: choose COM Add-ins
or Word Add-ins | Go. Uncheck one add-in. Close and restart Word 2007. If
the error message persists, uncheck another add-in, close and restart, etc.
When you find the offending add-in, you can reenable the other add-ins that
you previously disabled.