"...Checking for Office updates you need..." never passes 30%

[xray_pancake]

Microsoft Word crashed. I 'reported' the crash and was directed to an update.
At the update site there's the option to check my computer for updates. While
underway, a progress bar is accompanied by, "Please wait. Checking for Office
updates you need..." Trouble is, the check never passes 30%. It warns it can
take a minute over a 56k connection, but I can leave it all night, and still
30%. It's the same after I any crash and update recommendation. Any ideas?
(Firewall configuration? ZoneAlarm Pro). Stuart

 

[Susan Ramlet]

Hi, xray_pancake,

See if this article helps:

http://support.microsoft.com/?id=304498