chinese ideographic character in outlook

[mbuisseret]

hello
starting some weeks ago, I started recieving mails with chinese ideographic
character instead of french accented characters (éèà...)
system: Win 2003 server in international english with Exchange 2003
international english and Outlook 2007 international english, all up to date.
this does not affect all messages
any clue?
thank you all for your time

 

[Pat Willener]

What is the encoding of these received messages? (You can find this by
looking at the message headers, then find a line like this:
Content-Type: text/plain; charset="us-ascii"

What do you see inside the charset string?

 

[mbuisseret]

for one message with problem:
------_=_NextPart_001_01C9EB3F.E0C33008
Content-Type: text/html;
charset="utf-8"
Content-Transfer-Encoding: base64

for an other message with problem:
--0016e64c1e8c914f3e046c632aa1
Content-Type: text/plain; charset=ISO-8859-1
Content-Transfer-Encoding: quoted-printable

for one message without problem:

------=_NextPart_000_3211_01C9EEC3.7152B950
Content-Type: text/plain;
charset="utf-8"
Content-Transfer-Encoding: 7bit

 

[mbuisseret]

passer l'é°²euve de ré¡®imation
it should read :
passer l'épreuve de réanimation

 

[Pat Willener]

I have to admit that I am puzzled by this - both "utf-8" and
"ISO-8859-1" should render European languages correctly. Especially
"ISO-8859-1" should not render any multibyte characters like the ones
you see.

I assume that the messages with the two different encodings are from
different sources? If so, it is most likely that either your Exchange
Server or Outlook client are causing the problem.

But what the source of the problem is - with obviously correct encoding
- I do not know.

Anybody else with some ideas?

 

[Pat Willener]

One idea: do you have an integrated virus scanner that scans incoming
messages?

 

[mbuisseret]

no
but what might help is:
I have an agent program who fetches messages at my provider and stores them

 

[pdeportist]

Have you tried changing the encoding of the message? Go to the
Message->Other Actions->Encoding->pick another encoding. It could be the
sender had a different encoding in the message than your end.