Cisco ViewMail Installation error

[DavidJ]

Cannot install Cisco ViewMail 4.0.3b on Windows 2000 OS running Office 2003. Data Collaboration Objects have been installed. All Upgrades and patches have been installed for both OS and Office. There is a weird error log for ViewMail saying the installation could not find the proper Rpcltscm.dll file and aborts the install.

MSI (c) (F8:28): Doing action: OutlookVersionError Action start 12:36:42: OutlookVersionError.

Property(C): CanNotInstallOnThisMachine = can not be installed on this machine.
Property(C): Win98MERpcDllAbortMsgRequiredText = The minimum required version of "rpcltscm.dll" is 4.71.3400.0 for installation to proceed. Please consult your system administrator or visit http://www.microsoft.com for the proper hotfix.


Property(C): Win98MERpcDllAbortMsgErrorText = The version of "rpcltscm.dll"
found on this machine is too old. Property(C): PackageCode = {554C4B31-4EE9-4EB5-AD3B-2DE29FB5CC10}

I'm not sure why I'm getting this error as this is a Windows 2000 computer. I have tried to find the latest "rpcltscm.dll" file, with no luck. Any suggestions?

 

[Milly Staples [MVP - Outlook]]

Contact Cisco support?

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. Due to
the (insert latest virus name here) virus, all mail sent to my personal
account will be deleted without reading.

After searching google.groups.com and finding no answer, DavidJ asked:

| Cannot install Cisco ViewMail 4.0.3b on Windows 2000 OS running
| Office 2003. Data Collaboration Objects have been installed. All
| Upgrades and patches have been installed for both OS and Office.
| There is a weird error log for ViewMail saying the installation could
| not find the proper Rpcltscm.dll file and aborts the install.
|
| MSI (c) (F8:28): Doing action: OutlookVersionError Action start
| 12:36:42: OutlookVersionError.
|
| Property(C): CanNotInstallOnThisMachine = can not be installed on
| this machine.
| Property(C): Win98MERpcDllAbortMsgRequiredText = The minimum required
| version of "rpcltscm.dll" is 4.71.3400.0 for installation to proceed.
| Please consult your system administrator or visit
| http://www.microsoft.com for the proper hotfix.
|
|
| Property(C): Win98MERpcDllAbortMsgErrorText = The version of
| "rpcltscm.dll"
| found on this machine is too old. Property(C): PackageCode =
| {554C4B31-4EE9-4EB5-AD3B-2DE29FB5CC10}
|
| I'm not sure why I'm getting this error as this is a Windows 2000
| computer. I have tried to find the latest "rpcltscm.dll" file, with
| no luck. Any suggestions?

 

[Davidj]

Have contacted Cisco TAC and after checking logs and their support database, they have said it is a Microsoft problem.

 

[Davidj]

Cisco has requested that we try to replace the Rpcltscm.dll file with the latest version.