clicking hyperlinks causes crash

[SEC]

Hello, and thanks in advance--

I've recently noted a problem, as I'm working on a document filled with
hyperlinks. clicking on any hyperlink causes Word to crash with the
messages:

"Microsoft word has encountered a problem and needs to close" and then "an
unexpected error has occurred"

I have tried several repairs from control panel and from the Word help menu,
as well as a reinstall from the CD. Also, I tried updated from the MS Office
update site, but an update to SP 3 and the additional security and other
updates to office did not solve the issue.

I'm running Office XP Small business, now updated to SP3 and have noted this
issue in both the installation of MS Word 2002 and Excel 2002.

Thanks for any assistance!

SEC

 

[Dian Chapman, MVP, MOS]

Have you cleared your temp folder?

See this article for details:

Maintaining Your Computer
http://www.mousetrax.com/maintain.html

Dian D. Chapman, Technical Consultant
Microsoft MVP, MOS Certified
Editor/TechTrax Ezine

Free Tutorials: http://www.mousetrax.com/techtrax
Free Word eBook: www.mousetrax.com/books.html
Optimize your business docs: www.mousetrax.com/consulting
Learn VBA the easy way: www.mousetrax.com/techcourses.html

 

[SEC]

Thanks Dian,

I did clear a zillion temp files...all created from the crashes I had been
experiencing. Actually, the answer came to me in an amazing epiphany this
afternoon. It was as simple as the popup blocker I recently installed
(PopUpCop). With a few setting changes I was able to give Word permission to
spawn popup windows. Why Word would crash, I can't say. What amazes me is
that in all my Googling, I could find nothing about a popup blocker causing
this behavior!

Thanks again,

SEC

 

[Dian Chapman, MVP, MOS]

Well...if the blocker works as an addin in some way, then it could be
messing up Word? Have you tried starting with the /a switch to see if
that helps?

Here's another TechTrax article that might provide further insight?
Resetting Normal.dot might work???

Normal.dot Template—Explained
http://pubs.logicalexpressions.com/Pub0009/LPMArticle.asp?ID=151

Oh and you might wanna check out this article, it might help your
searches?

Refining Your Internet Searching
http://pubs.logicalexpressions.com/Pub0009/LPMArticle.asp?ID=411

Good luck...

Dian D. Chapman, Technical Consultant
Microsoft MVP, MOS Certified
Editor/TechTrax Ezine

Free Tutorials: http://www.mousetrax.com/techtrax
Free Word eBook: www.mousetrax.com/books.html
Optimize your business docs: www.mousetrax.com/consulting
Learn VBA the easy way: www.mousetrax.com/techcourses.html