Clicking on font color or background icons causes Entourage to quit unexpectedly

[john.mcmahon]

When composing an e-mail, if I click on the selection arrow to the
right of the font color or background icon, Entourage immediately
quits. I'm running Entourage 11.2.4 on a MacBook Pro running Mac OS
10.4.6. This problem just appeared a couple of weeks ago, and existed
before and after I installed the 11.2.4 update. I've been using
Entourage trouble-free on this and other computers for years.

Any help is greatly appreciated.

John McMahon

 

[Barry Wainwright [MVP]]

When composing an e-mail, if I click on the selection arrow to the
right of the font color or background icon, Entourage immediately
quits. I'm running Entourage 11.2.4 on a MacBook Pro running Mac OS
10.4.6. This problem just appeared a couple of weeks ago, and existed
before and after I installed the 11.2.4 update. I've been using
Entourage trouble-free on this and other computers for years.

Any help is greatly appreciated.

John McMahon

This error was caused by Apple's update of quicktime to 7.1 - I believe the
more recent update to 7.1.1 fixes it.

 

[Mickey Stevens]

Using Software Update, make sure that QuickTime is updated to the latest
version. Some earlier versions of QuickTime caused those menus to
malfunction.