clip and copy do not work on toolbar or keyboard

[scotsman]

I am unable to activate clip and copy toolbar buttons on either my keyboard
or the toolbar. The Paste works okay. I have gone into the customize on the
Edit menu and tried to correct that way but the changes I make are not
retained after I close the customize window. Does anyone have any
suggestions. I have just had to install everything as my XP totally crashed
and installed XP Office Professional Suite which has Word 2003 etc included.

 

[Shauna Kelly]

Hi Scotsman

First, it might be worth knowing that Office XP included Word 2002.
Office 2003 includes Word 2003. So you have either Office XP, or you
have Word 2003. I trust you don't have both.

I'm not sure I understand the problem you are having. Are you saying
that the buttons on the toolbar don't work? That you click a button and
nothing happens?

If so, and given the recent history with a reinstall, I suggest you
delete the Word Data key in the registry as described here:
What exactly does the Data Key in the Registry store?
http://www.word.mvps.org/FAQs/Customization/DataKeySettings.htm

Hope this helps.

Shauna Kelly. Microsoft MVP.
http://www.shaunakelly.com/word