clip art gallery won't work

[jocareed]

Version: 2008
Operating System: Mac OS X 10.5 (Leopard)
Processor: intel

Clip Art Gallery will not open. i cannot insert pictures from the clip art gallery. Any way to get it opened? I've deleted and reinstalled Office 2008 four times...and still this is happening.

 

[CyberTaz]

There isn't enough detail in your message to offer anything specific except:

*Stop Deleting & Reinstalling*

As you've proven repeatedly, it *rarely* corrects anything and will more
likely make matters worse. That's a PC technique that just doesn't work & is
an utterly unnecessary waste of time on a Mac. The files that may be causing
any given issue aren't even touched by reinstalling [complex] apps.

Based on what you've already been doing make sure you have also re-applied
the 12.1.0 & 12.1.1 updates, repair disk permissions & restart your Mac
after a 5-10 minute "rest". Then come back with specific details about your
specific level of Leopard, how you're attempting you access the Clip Gallery
and what exactly does/doesn't happen when you try... "Cannot Insert"
discloses absolutely nothing of value, I'm afraid.

Regards |:>)
Bob Jones
[MVP] Office:Mac

 

[Guest]

When I download a clip art picture I receive an error box which reads "Attempt to open database file Clip Gallery User Database failed". I have Office X for Mac on an iMac with Leopard. Any suggestions? Thank you!

 

[robyn]

I am having the same problem. I have just upgraded to 2008. To get clipart
from Microsoft I have been doing the following:
Go to Micrsoft.com/clipart via safari, using Firefox under 2003 was causing
problems.
Find the clipart I want
Press Download, this then initiates the download in Mac and the files are
saved in in my download files with an extension of .cil
When I select the .cil file it then attempts to download to my favourites in
Powerpoint but instead of this happening sucessfully like it did for 2003, I
get a 'Microsoft Clip Art Gallery has experienced a problem.
After you send the microsoft error report, microsfto clip art gallery
attempts to restart, but then you get a message - Clip Gallery can only be
launched from office, click ok to quit.
I have restarted PC (but not reinstalled) many times and the same occurs.
If I also try and select FAVOURITES in Powerpoint-Clipart, message Microsfot
Clip Art Gallery has experienced a problem (same as previous one). Selecting
other clip art folders works fine.
I have upgraded to 12.1.1 and 12.1.0 versions (although I am surprised to
see that this error message does not show 12.1.1, but maybe powerpoint was
upgraded)
I have Leopard 105.4 (checked and I am not missing any updates)
Can you help as it is critical I have this capability for my studies,
otherwise it is back to 2003 and try and get a refund.

Log appears below (not all in its entirety)
Microsoft Error Reporting log version: 2.0

Error Signature:
Exception: EXC_BAD_ACCESS
Date/Time: 2008-08-07 19:50:09 +1000
Application Name: Microsoft Clip Gallery
Application Bundle ID: com.microsoft.ClipGallery
Application Signature: MScg
Application Version: 12.0.0.071130
Crashed Module Name: Microsoft Clip Gallery
Crashed Module Version: 12.0.0.071130
Crashed Module Offset: 0x000820ac
Blame Module Name: Microsoft Clip Gallery
Blame Module Version: 12.0.0.071130
Blame Module Offset: 0x000820ac
Application LCID: 1033
Extra app info: Reg=en Loc=0x0409

There isn't enough detail in your message to offer anything specific except:

*Stop Deleting & Reinstalling*

As you've proven repeatedly, it *rarely* corrects anything and will more
likely make matters worse. That's a PC technique that just doesn't work & is
an utterly unnecessary waste of time on a Mac. The files that may be causing
any given issue aren't even touched by reinstalling [complex] apps.

Based on what you've already been doing make sure you have also re-applied
the 12.1.0 & 12.1.1 updates, repair disk permissions & restart your Mac
after a 5-10 minute "rest". Then come back with specific details about your
specific level of Leopard, how you're attempting you access the Clip Gallery
and what exactly does/doesn't happen when you try... "Cannot Insert"
discloses absolutely nothing of value, I'm afraid.

Regards |:>)
Bob Jones
[MVP] Office:Mac

Version: 2008
Operating System: Mac OS X 10.5 (Leopard)
Processor: intel

Clip Art Gallery will not open. i cannot insert pictures from the clip art
gallery. Any way to get it opened? I've deleted and reinstalled Office 2008
four times...and still this is happening.

 

[CyberTaz]

Hi Robyn -

Your problem is a bit different... Try repairing permissions & see if that
helps. The error seems to involve only the Gallery which shows the original
version because it wasn't directly affected by the updates.

HTH |:>)
Bob Jones
[MVP] Office:Mac

I am having the same problem. I have just upgraded to 2008. To get clipart
from Microsoft I have been doing the following:
Go to Micrsoft.com/clipart via safari, using Firefox under 2003 was causing
problems.
Find the clipart I want
Press Download, this then initiates the download in Mac and the files are
saved in in my download files with an extension of .cil
When I select the .cil file it then attempts to download to my favourites in
Powerpoint but instead of this happening sucessfully like it did for 2003, I
get a 'Microsoft Clip Art Gallery has experienced a problem.
After you send the microsoft error report, microsfto clip art gallery
attempts to restart, but then you get a message - Clip Gallery can only be
launched from office, click ok to quit.
I have restarted PC (but not reinstalled) many times and the same occurs.
If I also try and select FAVOURITES in Powerpoint-Clipart, message Microsfot
Clip Art Gallery has experienced a problem (same as previous one). Selecting
other clip art folders works fine.
I have upgraded to 12.1.1 and 12.1.0 versions (although I am surprised to
see that this error message does not show 12.1.1, but maybe powerpoint was
upgraded)
I have Leopard 105.4 (checked and I am not missing any updates)
Can you help as it is critical I have this capability for my studies,
otherwise it is back to 2003 and try and get a refund.

Log appears below (not all in its entirety)
Microsoft Error Reporting log version: 2.0

Error Signature:
Exception: EXC_BAD_ACCESS
Date/Time: 2008-08-07 19:50:09 +1000
Application Name: Microsoft Clip Gallery
Application Bundle ID: com.microsoft.ClipGallery
Application Signature: MScg
Application Version: 12.0.0.071130
Crashed Module Name: Microsoft Clip Gallery
Crashed Module Version: 12.0.0.071130
Crashed Module Offset: 0x000820ac
Blame Module Name: Microsoft Clip Gallery
Blame Module Version: 12.0.0.071130
Blame Module Offset: 0x000820ac
Application LCID: 1033
Extra app info: Reg=en Loc=0x0409

There isn't enough detail in your message to offer anything specific except:

*Stop Deleting & Reinstalling*

As you've proven repeatedly, it *rarely* corrects anything and will more
likely make matters worse. That's a PC technique that just doesn't work & is
an utterly unnecessary waste of time on a Mac. The files that may be causing
any given issue aren't even touched by reinstalling [complex] apps.

Based on what you've already been doing make sure you have also re-applied
the 12.1.0 & 12.1.1 updates, repair disk permissions & restart your Mac
after a 5-10 minute "rest". Then come back with specific details about your
specific level of Leopard, how you're attempting you access the Clip Gallery
and what exactly does/doesn't happen when you try... "Cannot Insert"
discloses absolutely nothing of value, I'm afraid.

Regards |:>)
Bob Jones
[MVP] Office:Mac

Version: 2008
Operating System: Mac OS X 10.5 (Leopard)
Processor: intel

Clip Art Gallery will not open. i cannot insert pictures from the clip art
gallery. Any way to get it opened? I've deleted and reinstalled Office 2008
four times...and still this is happening.