Clipart stops responding in Office 2003

[Ben]

Whenever any user on any computer in my domain where I
work tries to use clipart in any Office 2003 product
(most often Word or Publisher) the clipart program stops
responding. They type in the keyword they want to search
the clipart gallery for, they press GO, and then it stops
responding - this also causes the Office application to
stop responding as well. For some users after about 5
minutes the clipart search results will appear and they
can use the clipart, but trying to perform another search
will take another 5 minutes of staring at the screen. I
can force the clipart process to stop by ending the
process in Task Manager, but this is no good because the
users need to use the clipart.

What confuses me is that this happens to every user
except myself - I have administrative rights on my user
account. However, I have tried giving another user
administrative rights to see if it fixes the problem for
them but it didn't work. I have also tried reloading
Office 2003 on a couple of machines to no avail.

Any suggestions on how to make this work?
Thanks in advance.

 

[Miss Perspicacia Tick]

Whenever any user on any computer in my domain where I
work tries to use clipart in any Office 2003 product
(most often Word or Publisher) the clipart program stops
responding. They type in the keyword they want to search
the clipart gallery for, they press GO, and then it stops
responding - this also causes the Office application to
stop responding as well. For some users after about 5
minutes the clipart search results will appear and they
can use the clipart, but trying to perform another search
will take another 5 minutes of staring at the screen. I
can force the clipart process to stop by ending the
process in Task Manager, but this is no good because the
users need to use the clipart.

What confuses me is that this happens to every user
except myself - I have administrative rights on my user
account. However, I have tried giving another user
administrative rights to see if it fixes the problem for
them but it didn't work. I have also tried reloading
Office 2003 on a couple of machines to no avail.

Any suggestions on how to make this work?
Thanks in advance.

As 99.99% of the 2003 clip art is online, and I can suggest is check your
internet settings - particularly those for your firewall(s) and connection.

 

[Paul Ballou]

Empty your Temporary Internet Files cache
In Internet Explorer, click Tools, and then click Internet Options.
On the General tab, click Delete Files.

http://tinyurl.com/iza5
Make sure you have the latest MDAC

Open Clip Organizer | Tools | Select Compact

If you require further assistance post your question in
microsoft.public.design.gallery NewsGroup http://tinyurl.com/o6cc


--
Paul Ballou
MVP Office
http://office.microsoft.com/clipart/default.aspx
http://office.microsoft.com/templates
http://office.microsoft.com/home

Control the things you can and Don't Worry about the things you can't
control.