Clipboard "out of memory" error

[neilio]

Hi everyone -

I'm trying to troubleshoot a student's problem w/ Office V.X Word and the clipboard. The student cannot copy and paste in word - they get a weird "out of memory" error. I've tried reinistalling all of Office v.X, trashing the preferences, and nada.

What I have noticed is that Word seems to have problems creating the Clipboard folder inside of the Preferences > Microsoft folder, but this isn't a permissions problem as Office has no problems writing the other pref files into that folder.

I'm at a total loss to figure this out. Any help is appreciated!

Neil

 

[J.E. McGimpsey]

I'm trying to troubleshoot a student's problem w/ Office V.X Word and the
clipboard. The student cannot copy and paste in word - they get a weird "out
of memory" error. I've tried reinistalling all of Office v.X, trashing the
preferences, and nada.

What I have noticed is that Word seems to have problems creating the
Clipboard folder inside of the Preferences > Microsoft folder, but this isn't
a permissions problem as Office has no problems writing the other pref files
into that folder.

I'm at a total loss to figure this out. Any help is appreciated!

I assume you're talking about the Office Clipboard, not the System
Clipboard, correct?

Have you updated Office with the 10.1.2, 10.1.4 and 10.1.5 updates.
If not, download them here:

MacTopia Downloads:
http://www.microsoft.com/mac/downloads.aspx

Since the Office clipboard is an Office component, rather than just
Word, it probably wouldn't hurt to repair permissions anyway (and if
you update, you should repair permissions for certain):

OS 10.2.x/3.x: Run the Disk Utility (in the ./Applications/Utilities
folder). From the First Aid tab, click "Repair Disk Permissions".

OS 10.1.5: Run Repair Privileges (same folder, or download from
Apple:

http://docs.info.apple.com/article.html?artnum=106900