Clock and other gif files missing from Outlook Today

[Ted]

In Outlook Today (using Outlook 2003) the clock in the upper left corner is a white square with a red X. The same thing is displayed in the styles box when I am in the "Customize Outlook Today" screen. From what I can determine the following file is needed but is not installed: :\Program%20Files\Microsoft%20Office\Office\1033\outlwvw.dll/thumbnail4.gif. I found this by using the properties function of that icon. The Clock is looking for C:\Program%20Files\Microsoft%20Office\Office\1033\outlwvw.dll/clock.gif. Both properties tabs show unknown protocol, Type Not available and the created and modified tabs are listed as unavailable. The odd thing here is that the 1033 directory is not in the office folder but in a folder called Office11, but the outlwvw.dll is not there either.

 

[Diane Poremsky [MVP]]

did you upgrade over an older version? have you tried detect and repair?

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)



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In Outlook Today (using Outlook 2003) the clock in the upper left corner

is a white square with a red X. The same thing is displayed in the styles
box when I am in the "Customize Outlook Today" screen. From what I can
determine the following file is needed but is not installed:
:\Program%20Files\Microsoft%20Office\Office\1033\outlwvw.dll/thumbnail4.gif.
I found this by using the properties function of that icon. The Clock is
looking for
C:\Program%20Files\Microsoft%20Office\Office\1033\outlwvw.dll/clock.gif.
Both properties tabs show unknown protocol, Type Not available and the
created and modified tabs are listed as unavailable. The odd thing here is
that the 1033 directory is not in the office folder but in a folder called
Office11, but the outlwvw.dll is not there either.

 

[Ted]

Hello Diane
I upgraded over Office 2000, but I did not have Outlook 2000 installed. I have tried detect and repair several times. What puzzles me is that the pointers reference a location that does not exist, i.e. they point to the file outlwvw.dll as located in ~Office/1033, but that directory does not exist. The folder 1033 is in a folder ~Office11. The only folder in Office is Data and the only file in that folder is olfport.da
Regards
Ted

 

[Ted]

Hi Diane
Just want to let you know I fixed this issue, in fact there was more to this than I first realized, Outlook Today was not saving my customized settings either.. While in the Outlook Today page, I brought up its property sheet, clicked on the “Home Page†button and clicked on “Restore Defaultsâ€. An error message appeared that the file could not be found, I clicked on “Restore Defaults†once again and this time, it created the needed files, in the right directory. Don’t ask me how I stumbled onto that solution, because I don’t know either, but it works
Regards
Te


----- Ted wrote: ----

Hello Diane
I upgraded over Office 2000, but I did not have Outlook 2000 installed. I have tried detect and repair several times. What puzzles me is that the pointers reference a location that does not exist, i.e. they point to the file outlwvw.dll as located in ~Office/1033, but that directory does not exist. The folder 1033 is in a folder ~Office11. The only folder in Office is Data and the only file in that folder is olfport.da
Regards
Ted