Color goes back to default in Inbox

J

Jane Smith

Outlook 2002 SP3
Client: XP Pro Sp1
TrendMicro OfficeScan virus scanner
Server: SBS2000 with Exchange2000

I set junk email to color blue on the user's PC. It has been working fine
for a couple weeks. It was OK this morning when he logged in. A little
later, he called me and said that his junk emails in his Inbox are not
colored. I checked and the color for junk email was back to grey, the
default color. What would cause the color to revert back to the default
setting? I do not think that the user changed anything, but I cannot be
sure. (Thinking back, I had to reset the color on another user's PC awhile
back, also)
Thanks
 

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