Color/Grayscale Toggle Button Stuck

[Lucie]

When I am in 'print preview' in Publisher 2007, the color/grayscale button
reacts like a toggle switch. However, the toggle switch/button is engaged to
view in grayscale mode and will not disengage to view in color.

When I press the toggle switch/button to disengage (even though it won't),
and move the mouse to the document, I see the magnifiying glass, zoom in/out.


Any suggestions on how to disengage the toggle switch?

THanks.

 

[Mary Sauer]

Is your publication setup to print on a color printer? There have been some
issues with HP printers not previewing correctly. Do you have another printer
installed? Do you have the same problem with a different printer?

 

[Lucie]

Yes, my publication is setup to print on a color printer. I have only one
printer and it is an HP. I am not having print preview issues with Excel or
Word, only Publisher.

Is there a patch that will disengage the color/grayscale button?

 

[Mary Sauer]

You can install the Generic Color PS for Commercial Printing. It should be
available when you open the Print folder, file, add printer, scroll down to
generic.

I don't think there is a patch, you might check with HP for a updated driver.

 

[Charles W Davis]

The OP could also "print" to a PDF. Then print the PDF.

 

[Lucie]

Thank you for the suggestions. I am able to work around the issue and
preview my document in color, however I would like to be able to use the
feature as it was designed...