color or black

[shakey]

I have no color cartridge in my printer however it used to print documents
and envelopes in black without problems.
Something changed and it now prints documents OK but prints blank envelopes.
I suspect its trying to print in color using missing cartridge. Any help on
how to tell WORD to print envelopes in black again?
Mel

 

[Guest]

Go to Tools, options, compatibility. You might have a
setting "Print colors as black." I have this in xp.

 

[shakey]

Great idea, never noticed that before and I am also using XP.
But
It didn't fix the original problem. Still prints blank envelopes.
Thanks Mel

Someone else have thoughts on this?????????

 

[Suzanne S. Barnhill]

Try printing the envelope on a full sheet of paper. There's a good change
it's printing but just not where the envelope is being fed. Once you find
where it's printing, you may be able to change the envelope feed, or you can
change the setting in the Envelopes dialog as needed.

 

[shakey]

I have been doing that since first failure but thanks for suggestion.
NEW INFO
Picked up a color cartridge and put it in. It now prints. This tells be that
MSword prints black documents using black cartridge but for some reason it
uses a color combination to print envelopes. Very weird and a waste of
money buying a color cartridge for which I have no other use.
Strangely I am 99.99% "ivory" sure that I previously printed envelopes and
know this is the first color cartridge ever installed. Printer is one month
old.
Mel

 

[Suzanne S. Barnhill]

I don't think it's actually using composite black for the envelopes (though
I could be wrong); what I've found with my two HP color printers is that
black prints incorrectly when a new color cartridge is needed and vice
versa. This is really perverse, but empirically proved!

 

[shakey]

I don't know either but I can easily believe that your HP and my Dell would
not hesitate to force us to buy unwanted cartridges as we both have proved.
Mel