Color Quality Changes when Outlook 2003 opens

[CNeal]

I work for an IT conculting firm and have a customer using XP Home SP2 and
Outlook 2003 (SP2) that has developed a strange problem that recently
developed. When opening Outlook, the color quality for the display drops from
32-bit down to 8-bit. When you exit Outlook the display returns to 32-bit or
True Color. I also discovered that with Outlook open, I could go to the
Display Properties and change the Color Quality from 8-bit back to 32-bit and
apply it and the display would in fact change to 32-bit and look normal once
more.

I thought I would research before uninstalling & reinstalling Office. I was
hoping to avoid that if I could discover the cause and/or a fix.

Any thoughts?

 

[Pat Willener]

Never heard of such a problem before. Could it be that the memory is
extremely low?

 

[Milly Staples [MVP - Outlook]]

First. I would check the video card manufacturer's site for an updated
driver. It is seldom an Office issue.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, CNeal asked:

| I work for an IT conculting firm and have a customer using XP Home
| SP2 and Outlook 2003 (SP2) that has developed a strange problem that
| recently developed. When opening Outlook, the color quality for the
| display drops from 32-bit down to 8-bit. When you exit Outlook the
| display returns to 32-bit or True Color. I also discovered that with
| Outlook open, I could go to the Display Properties and change the
| Color Quality from 8-bit back to 32-bit and apply it and the display
| would in fact change to 32-bit and look normal once more.
|
| I thought I would research before uninstalling & reinstalling Office.
| I was hoping to avoid that if I could discover the cause and/or a fix.
|
| Any thoughts?

 

[CNeal]

As it turns out, the end-user notified me that she had installed Adobe
Acrobat Reader and the problem started after that. Strange huh? She then
informed me that she did a System Restore to the day before the install and
the condition dissappeared. Not sure why but she is content for now. Thanks
for your help!

 

[CNeal]

As it turns out, the end-user notified me that she had installed Adobe
Acrobat Reader and the problem started after that. Strange huh? She then
informed me that she did a System Restore to the day before the install and
the condition dissappeared. Not sure why but she is content for now. Thanks
for your help!