COMCAST / OUTLOOK 2007 SETUP HELP!!

[mrs.cuts]

I am trying to my outlook 2007 to take my comcast email account and it will
not work. I am getting error messages as follows:

Task 'Brian and Misty Wilson - Sending' reported error (0x80042109) :
'Outlook cannot connect to your outgoing (SMTP) e-mail server. If you
continue to receive this message, contact your server administrator or
Internet service provider (ISP).'
Task 'Brian and Misty Wilson - Receiving' reported error (0x80042108) :
'Outlook cannot connect to your incoming (POP3) e-mail server. If you
continue to receive this message, contact your server administrator or
Internet service provider (ISP).'

Not sure what to do! I need to get this up and running!! Help would be
appreciated!

Thanks!

 

[Roady [MVP]]

Did you do as the error suggested already; contacted your ISP?
What did they say?

 

[mrs.cuts]

They told me it was an issue with Microsoft. That Microsoft is not compatible
with Comcast. They told me to contact you.

 

[Roady [MVP]]

They told me it was an issue with Microsoft.I'm not Microsoft ;-)
I wonder why they have this guide then;
http://www.comcast.net/help/faq/index.jsp?faq=Emailtop17742

Do you have a virus scanner that integrates with Outlook? Disable this
integration and try again.

Additionally see;
http://office.microsoft.com/en-us/outlook/HA010956951033.aspx

 

[mrs.cuts]

Both of those links are for outlook 2003... can I still use them with 2007?

 

[Roady [MVP]]

Yes, the dialog looks a bit different but the settings are the same.

 

[mrs.cuts]

That still doesn't work... I guess Microsoft Outlook 2007 and Comcast are not
compatible.

 

[Roady [MVP]]

There is no technical reason for Outlook to reject Comcast accounts. On the
other side; Comcast can block Outlook 2007 at protocol level (I not saying
that they do, just that it is technically possible). I suggest you contact
Comcast again.

Are you sure you've fully disabled McAfee's integration with Outlook?
Additionally; a you currently on the Comcast network to make a connection to
the Internet? Some ISPs block POP3 access from outside they're own network.
In that case you can only use web mail.

 

[mrs.cuts]

I used outlook 2003 edition just fine. I contacted Comcast again, and they
say it is an issue with outlook, not comcast.

I give up!

Thanks for your help though... i will go to mozilla thunderbird and let all
my comcast users know that outlook 07 will not support them.

Have a good day

 

[Boaster]

The same thing happened to me. Outlook 2007 was working great with Comcast,
now it just won't

I had the EXACT same experience with Outlook 2003,which is why I stopped
using it, i.e. when I first started using it it worked fine with Comcast but,
after a time, the ability to send mail from outlook just went away for no
apparent reason.

Now it looks like the same thing all over again in Outlook 2007.

 

[Ritter 197]

Outlook 2003 works fine with Comcast. I use it, also Firefox and IE.

 

[Boaster]

I traced down the problem. It seems you can only send mail via outlook on
comcast if you are connected to the internet via a comcast cable modem. Using
WiFi travelling doesn't work at all, even using the suggestions on the
Microsoft Web Page.

 

[Roady [MVP]]

That is a very common security measurement taken by ISPs to prevent
unauthorized usage. In that case you could try configuring your SMTP server
settings to use Authentication. If that doesn't work you could try to use
the SMTP server settings of the network you are connected to.

 

[cardservicesusa]

HERE IS THE FIX, go to the website and follow the instructions after 3 calls
to comcast, I found this in google search. (It worked)

http://www.comcast.net/help/faq/index.jsp?faq=EmailOutlook18907

 

[Jan Lenkensdofer]

The problem rests with port 587. For some reason on a laptop computer that uses other networks to connect the smtp server has to be changed to port 587. Outlook 2007 will configure automatically if you let it just by entering your user name and password at the prompts

 

[Gordon]

The problem rests with port 587. For some reason on a laptop computer
that uses other networks to connect the smtp server has to be changed to
port 587. Outlook 2007 will configure automatically if you let it just by
entering your user name and password at the prompts

Mailed and posted:

What problem?


Please note - the "forum" you are posting in actually leaches off the
Microsoft News server in order to make it appear far busier than it really
is. As most of us use the MS News server, we have no idea what the "problem"
is, neither can we see the post you are supposedly replying to, as you
didn't quote anything in your post.
You would do us and yourself a big favour by subscribing to the MS News
server direct, and not through this "forum".

It would also be a great help if you could give us a URL for this "forum" as
the owners obviously don't realise that they are causing lots of orphaned
posts to appear in the MS news groups.

thank you.

 

[Roady [MVP]]

That's normal behavior for Comcast accounts. In addition, and also for most
other ISPs, you'll have to enable authentication for the configured SMTP
server when you are trying to send emails from a network which is different
from your ISP.

 

[VanguardLH]

The problem rests with port 587. For some reason on a laptop computer that uses other networks to connect the smtp server has to be changed to port 587. Outlook 2007 will configure automatically if you let it just by entering your user name and password at the prompts

I don't know about OL2007's so-called "automatic" configuration.
Anything that simply polls on multiple ports looking for something that
will respond to POP, IMAP, and SMTP protocols is not automatic but
sloppy.

Comcast has moved to using port 587 instead of 25 for SMTP. This has
been happening for over a year. I don't know if their 1st level tech
reps all have been told but their web help page is up to date. Use port
587 to connect to Comcast's SMTP mail host no matter what network you
use for Internet connectivity.