COMException on CommandBarPopup.get_Controls()

[David Thielen]

Hi;

We have a user running Word 2000 where our AddIn was running fine but
now gets this error on startup:

Exception: System.Runtime.InteropServices.COMException
Message: Can't move focus to the control because it is invisible, not
enabled, or of a type that does not accept the focus.
Calling: Microsoft.Office.Core.CommandBarPopup.get_Controls()

Any ideas?

thanks - dave

david@[email protected]
Windward Reports -- http://www.WindwardReports.com
me -- http://dave.thielen.com

Cubicle Wars - http://www.windwardreports.com/film.htm

 

[Jie Wang [MSFT]]

Hi Dave,

I've seen the same error before but they are all related to JavaScript
trying to set focus on a hidden HTML element.

Could it be any relations here?

Regards,

Jie Wang ([email protected], remove 'online.')

Microsoft Online Community Support

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[David Thielen]

Nope - just Word. And only this 1 user.

??? - thanks - dave

Hi Dave,

I've seen the same error before but they are all related to JavaScript
trying to set focus on a hidden HTML element.

Could it be any relations here?

Regards,

Jie Wang ([email protected], remove 'online.')

david@[email protected]
Windward Reports -- http://www.WindwardReports.com
me -- http://dave.thielen.com

Cubicle Wars - http://www.windwardreports.com/film.htm

 

[Jie Wang [MSFT]]

Hi Dave,

It is also possible that the UI layout somehow changed (some button
hidden?), so we can also try reset the default UI layout (toolbars and
menus) by deleting the Normal.dot (be sure to backup before deleting), Word
will generate a new one with default settings.

Anyway, without more detailed information, it is hard to find the root
cause.

Is it possible to get the call stack of the exception?

Regards,

Jie Wang ([email protected], remove 'online.')

Microsoft Online Community Support

Delighting our customers is our #1 priority. We welcome your comments and
suggestions about how we can improve the support we provide to you. Please
feel free to let my manager know what you think of the level of service
provided. You can send feedback directly to my manager at:
(e-mail address removed).

==================================================
Get notification to my posts through email? Please refer to
http://msdn.microsoft.com/en-us/subscriptions/aa948868.aspx#notifications.

Note: MSDN Managed Newsgroup support offering is for non-urgent issues where
an initial response from the community or a Microsoft Support Engineer
within 2 business days is acceptable. Please note that each follow up
response may take approximately 2 business days as the support professional
working with you may need further investigation to reach the most efficient
resolution. The offering is not appropriate for situations that require
urgent, real-time or phone-based interactions. Issues of this nature are
best handled working with a dedicated Microsoft Support Engineer by
contacting Microsoft Customer Support Services (CSS) at
http://msdn.microsoft.com/en-us/subscriptions/aa948874.aspx
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This posting is provided "AS IS" with no warranties, and confers no rights.