Command cannot be performed because a dialog box is open

[Joe]

After upgrading from Office 97 to Office 2003 I receive an error "Command
cannot be performed because a dialog box is open" the first time I open a
document by double clicking on it through explorer on a Win2k workstation
(only happens the first time). Windows XP workstations do not produce this
error message.
In the background I can see where Word is asking for the username/Initials.
I assume this is because the profile information has not yet been created. Is
there a workaround or fix for this on Win2k?

P.S. I do use Norton AV

 

[garfield-n-odie]

Hi, Joe. Disable the Office Plugin that comes with Symantec/Norton
AntiVirus. See http://support.microsoft.com/?kbid=329820 "How to use Office
programs with the Norton AntiVirus Office plug-in" for more info.

 

[Beth Melton]

The username and profile should only prompt the first time you launch
Word. If it keeps appearing then that indicates the user doesn't have
sufficient permissions to modify the Registry and create the
appropriate Reg entries for the user data.

--
Please post all follow-up questions to the newsgroup. Requests for
assistance by email can not be acknowledged.

~~~~~~~~~~~~~~~
Beth Melton
Microsoft Office MVP

Word FAQ: http://mvps.org/word
TechTrax eZine: http://mousetrax.com/techtrax/
MVP FAQ site: http://mvps.org/

 

[Joe]

Sorry, I meant to say that I do Not use Norton AV

 

[Joe]

Hi Beth,
The username prompt and error message does only display once, but I would
like to avoid the message if possible to prevent calls from users