Communication History

[Oryon007]

I have BCM installed for Outlook 2007 and am running into an issue where
other users cannot fully view an email (w/ or w/o attachments) or pull up a
file that is located in the communication history. When trying to pull up a
file, only the creator of that history item is able to pull up the specific
file. Delving into the issue some more, it seems that the hyperlink that BCM
uses to link the file to the communcation history is incomplete. Is there a
way to edit that hyperlink? Or is there some permissions that aren't enabled?
Any help would be greatly appreciated. Thanks!

-Oryon007

 

[itlogic]

I'm not sure about the hyperlink thing, but I can make a guess at the access
thing.

When you link an email in BCM, it appears that the actual email and any
attachments are not uploaded as some binary data in the database. Instead,
just a link to the email is preserved.

So, when remote users try to access the email you, or someone elase
recieved, they do not have a copy of the email on their local computer. It
looks like BCM does import the textual part of the email as some kind of memo
data and you can see the textual part of the email without actually having
the email in some temp directory. But, that does not work for attachments.

You can put an email in your deleted items folder and still see the email
and it's attachments on the local computer that recieved the email in the
first place. One you empty the delted items, any attachments are deleted from
the temp directory and therefore are lost. But, like I mentioned before, you
still get the textual part, but it doesn't look like a typical email. More
like some notepad text file.

 

[mmhuffman]

i think i understand what you are saying. but if I have access to the path
the documents sit in, should I be able to access it? (it is on my boss' PC
but it is a shared drive.) thanks for your help.

 

[itlogic]

Yes. If you have access to the file, then the link should be preserved in
BCM. In fact, I have a portable USB drive hooked to another computer in my
workgroup. I save my communication files on that shared drive and everything
works fine.

Emails are a little different because they are all saved in one data file.
But, I have my main PC and a laptop that both read from the same outlook.pst
file on that shared drive I mentioned above. Doing that gives both computers
access to the same emails becaise all the emails, deleted or in any other
folder, are all saved in that same file.