Company logo randomly not showing in signature

[Hellblaze]

Hello guys,

I have a user who made several signatures. All seem to work fine, except the
one with our company logo. When she sends mail (internal to a colleague or
external to clients), the image in the signature will show up as a red X.
This seems to happen on random occassion. We all use Outlook 2003 on a
Microsoft Exchange Server.

The strange thing is I haven't had that problem in any way. While other
users have that same problem, but in less occasions. I can't seem to
reproduce the problem, so I can't figure out what wrong.

The HTML settings (Tools - Mail Format) are all set on HTML, also the
convert to HTML is ticked.

I got to look at her settings, the only difference is that she uses Outlook
to edit her e-mails (she has several signatures that she uses). While I use
Word as e-mail editor and have my signature autoassigned.

The other strange thing is that when she sends me an e-mail in which the
image isn't showing and I reply or forward that same e-mail the image is
showing again.

So my only guess is that the formatting of her signature went wrong. But on
the other hand, we all use the same signature. Although I edited mine myself
in Word...

I'm totally in the dark here, anyone any idea?

Hoping for a swift solution, since it's rather painfull and looks
unproffessional when you send a company mail with a big red "x" in it. Haha

Best regards,

 

[dlw]

that normally happens when the mail format is Rich Text instead of HTML,
could the format she is sending in be changing?
Also, check all the sig files in documents and settings\username\application
data\microsoft\signatures and edit them there to make sure they are correct.

 

[Hellblaze]

I wouldn't know how that formatting could be changing, while the formatting
is forced to HTML. I will check the signature files first thing in the
morning.

Tnx in advance

 

[Brian Tillman]

I wouldn't know how that formatting could be changing, while the
formatting is forced to HTML.

If it's on replies and forwards, Outlook always uses the format of the
original message. You can't force a format in that case.

 

[Hellblaze]

Thanks for the info Brian, but the thing is: The problem occures when she's
composing a new e-mail. She writes the text (or none at all) and adds the
company signature (she uses several, because we take some work from the hands
of other companies as well). It shows fine while composing. But after she
send it, for instance to me, the company logo is gone (in send items). And
well some clients/customers and colleagues can't see the logo. The strange
thing is that I can see it fine in my inbox.

I'm starting to think it's a local displaysetting that's messing things up.
I wonder...

Best regards,

 

[Hellblaze]

Found another symptom, that well contradicts the rest. lol, one other user
has the same problem, but while composing the new e-mail. I can't get a hold
on the reasons why this error occures. If I could only reproduce the problem,
then I could fix it. Well if anyone has any ideas, please reply. I'm testing
and trying to figure this out the whole day, during other tasks. I'll be
checking in and out of here...

Best regards,

 

[Hellblaze]

Ok, I took a peek at the signaturefiles in "application data". Altered the
HTML file. It was coded by Word. I took a copy of my file and entered her
details. The Rich Text Format file looked good, and well the plain text file,
wouldn't show a logo at all. Still no luck so far...

Best regards,

 

[Hellblaze]

Hey guys,

Sorry I´m spamming you to death, lol, I found new info, now I got the image
to show in the reply. but when I forward it it still isn´t showing. Perhaps
because the forward uses the original messagecode... In a reply, the mail is
recomposed. Am I right?

 

[Brian Tillman]

Sorry I´m spamming you to death, lol, I found new info, now I got the
image to show in the reply. but when I forward it it still isn´t
showing. Perhaps because the forward uses the original messagecode...
In a reply, the mail is recomposed. Am I right?

It's "recomposed" in a forward as well and a reply and it uses the format of
the original message.

WHen you look in Sent Items, what do you see instead of the logo?

 

[Hellblaze]

In the Sent Items Box of the users with this problem, I see a white box with
a red cross, like the image can't be found...

 

[Hellblaze]

Eureka!!! I fouind the solution. Set the format to something else and then
back to HTLM and delete the registry key for the secure tempfolder. Doesn't
mather in which order. If it's not working still, repeat proces.

 

[Marc]

I have the same issue. Can you tell me how to delete the registry key?

 

[Brian Tillman]

I have the same issue. Can you tell me how to delete the registry key?

http://www.howto-outlook.com/faq/securetemp.htm