compatibility check giving bogus result

[lmadden]

Version: 2008
Operating System: Mac OS X 10.5 (Leopard)
Processor: Intel

I have a user who has ONE WORD in a ppt presentation and when he runs the compatibility check, it says font has been replaced. Font is Arial. If he sends same document to me, there is no error in the compatibility check. I've tried on two macs, same result....all is fine. I have reloaded Office on his mac three times. We have the same version of Office. It does not matter who logs in, so not in his profile. If you delete the word and retype WITH SAME FONT, it is fine.

What would cause this?

 

[CyberTaz]

"Reloading" Office rarely does correct any issues because the app files
themselves aren't what is causing the problem. Re-installing does not touch
the files that do create the issues -- especially if the Remove Office
utility isn't used to remove Office before reinstalling. Another downside of
reinstalling is that you also then have to go through the update process
each time in order to get all bits current again.

As far as the font issue: By "replaced" do you mean that the compatibility
report notifies that "Font substitution has occurred"? It's quite possible
that the problem system has a different variation of the Arial font. The
disparity may be just enough to trigger the message.

Run the Apple Font Book application using its feature for Resolve Duplicates
as well as Validate Fonts. If that doesn't point you in the right direction
try deleting all instances of the Arial font from that system, the copy the
font file from one of the other Macs & install it. Restart afterwards & see
if the problem continues.

HTH |:>)
Bob Jones
[MVP] Office:Mac