Did you comply with the installation instructions (especially item #1)?
/quote
Instructions
To install this download:
1. Ensure your system is up to date by installing all High-Priority/Required
updates on Microsoft Update (required for Microsoft Office XP and 2003 users).
2. After installing all High-Priority/Required updates with Microsoft Update,
download the Compatibility Pack by clicking the Download button above and saving
the file to your hard disk.
3. Double-click the FileFormatConverters.exe program file on your hard disk
to start the setup program.
4. Follow the instructions on the screen to complete the installation.
/unquote
