Completed tasks remain on timesheets

[rday18]

Hi,

We're using Project Professional 2003, SP2 and Project Server 2003.
Below is a weird scenario that was tested in production and development
environments:

1. Resource A is assigned to Task A (10hr task) by the project manager
2. Project manager Collaborate>>Publish>>New and Changed Assignments
3. Resource A views timesheet, enters weekly actuals (only 6hrs needed
to complete Task A) and enters 0 hrs in remaining work field for Task A
4. Resource A updates selected row to notify project manager that Task
A has been completed
5. Project manager accepts update from Resource A, project schedule
opens, update is saved to the project schedule and no changes are in
project manager's update cue
6. Resource A views timesheet the following week and notices completed
Task A remains on timesheet

Now, the completed Task A remained on Resource A's timesheet in
production, but automatically disappeared on Resource A's timesheet in
development. Hope someone can help me with this, but is there a
particular setting in our production environment that is not in sync
with the development environment?

 

[Guidho]

Probably an obvious and obsolete question... but I have to ask this:

Any chance that you are using the 'All Tasks' view in production and the
'Current Tasks' view in development?

Guidho

 

[Joel P.]

Tasks will remain on the timesheet until Remaining work is zero. Note if a
task is outside the range, it won't display. This range is defined in PWA,
Admin, Customize Project Access, on bottom "Define current tasks".

Check that this "Define current tasks" value is the same in both
environments, and have the user click "Update" and accept the time, and see
if the behavior is still different.

Kind regards,

Joel

 

[rday18]

Validated that the 'All Tasks' view is used and 'Define current tasks'
days are the same in production and development.

Thanks for your prompt response!

 

[Joel P.]

Well, if you use "All Tasks", then the completed tasks will of course remain.
It is only "Current Tasks" that will not show Assigned tasks under certain
conditions (described earlier in this discussion thread).

Warm regards,

Joel