Completely baffled!

[Dave Parker]

Guys...
Hopefully someone will have an answer to this. I have two members of
staff who have recently had new laptops. The guy who ran the IT system
here before me granted everybody admin rights to their machines by
putting their domain user account in the local administrators group. I
am ceasing this so as I can control what people load on their laptops
etc. However... since doing that to these two particular individuals,
when they run Outlook 2003, the application locks up, and a

Hanging application OUTLOOK.EXE, version 11.0.8000.0, hang module
hungapp, version 0.0.0.0, hang address 0x00000000

error message appear in the event logs. However, if I then make them
administrators of their machines, the problem seems to disappear.
Totally puzzled!! The only think I can put it down to is something to
do with Folder Redirection in the group policy, which is redirecting My
Documents, Application Data and Desktop files.

We're running Exchange 2003, within a 2003 Server domain with MSOffice 2003.

Any thoughts or ideas would be welcome.
Dave

 

[K. Orland]

Hi Dave
Anything in the event viewer. I'm specifically curious about event ID and
source.

 

[punk_kirk]

I have the same problem.

Source is : Application Hang
Event ID : 1002


K. Orland skrev:

 

[K. Orland]

Well there are several things you can try (these are not listed in any order
of priority, they are simply listed as I thought of them):

1) Stop antivirus scanning your incoming/outgoing email, this won't
compromise your security
2) If you're running Norton, disable the office plug in option
3) If you're running WinFax Pro, try uninstalling it to see if that helps
4) If your run any 3rd party toolbars, uninstall them (even for IE)
5) It's even possible you have a bad RAM chip
6) It's also possible that you have a NIC driver issue
7) Check for a matching event with ID 1001 which would display information
about the specific error that occured
--
Kathleen Orland
Blessed are the crack''d, for it is they who let in the light

http://www.howto-outlook.com/

 

[Dave Parker]

The problem seems to relate to users suddenly not having full admin
rights on their workstations. Up until recently, they had, but I am now
removing this priviledge! My best guess is that outlook when running in
cached exchange mode is trying to write to a path that is not available
as a standard user. Turning full local admin rights back on fixes the
problem (but this is not what I want to do!).
We're using folder redirection, again, don't know if this has anything
to do with the problems either!