Computer crash and product key won't work

[jmeissn]

My computer recently crashed so I had to reformat. I have downloaded Office
onto the desktop as well as the laptop which crashed, and it says that my
licenses are over. Is there anyway to get a key that works. I bought the
product.

 

[Expert]

You say you bought the product, would you mind to tell us where did you buy the
product from and how did you buy the product. Did you buy it online or did you
buy it from your local store?

If you bought it online then you should have the product key in the email (s)
you received from your vendor whether it is Microsoft or somebody else.

If you bought it from your local store, the product key is normally on the
cover of the DVD/CD that came in the box.

You say " I have downloaded Office onto the desktop" Do you mean to say you
installed it on the desktop? If so did you install it from the CD/DVD that you
bought or did you download the software from MS website?

You need to give us as much info as you can to get the best solution.

Hope this helps.

 

[DL]

And no msg stated "Licences are over"