Computer Crash during update - have lost Entourage

[chrisoneill99]

Version: 2004
Operating System: Mac OS X 10.3 (Panther)

Hello,

I hope someone can help me, it's a bit of an emergency!

Today I was running Microsoft AutoUpdate but my computer crashed while using it (there was a power cut, and the battery on the laptop is dead, so the computer went off). When I switched it back on again, I clicked on the Entourage symbol but a question mark appeared and nothing opened. I tried the Microsoft AutoUpdate again, but still no Entourage.

What can I do?

 

[Adam Bailey]

Today I was running Microsoft AutoUpdate but my computer crashed while using
it (there was a power cut, and the battery on the laptop is dead, so the
computer went off). When I switched it back on again, I clicked on the
Entourage symbol but a question mark appeared and nothing opened. I tried the
Microsoft AutoUpdate again, but still no Entourage.

You can do a Spotlight search and check your Trash to see if it was
moved, but chances are you will probably need to reinstall Office from
scratch and reapply all of the updates.

 

[Diane Ross]

Today I was running Microsoft AutoUpdate but my computer crashed while using
it (there was a power cut, and the battery on the laptop is dead, so the
computer went off). When I switched it back on again, I clicked on the
Entourage symbol but a question mark appeared and nothing opened. I tried the
Microsoft AutoUpdate again, but still no Entourage.

This solution is listed on the Install/Update error page.

<http://www.entourage.mvps.org/error/install_update.html#fails6>

Follow these steps to do the reinstall:

Steps to re-install Office

<http://www.entourage.mvps.org/install/reinstall_steps.html>