Computer freezes up

[Mort]

Document in Word 2000 is all black text with one clip-art
object. When I request print in gray scale, the document
prints normally. When I uncheck gray scale to get the
object in color, the computer freezes completely,
resulting in the blue screen and the need to reboot. I run
Windows 98 and an HP OfficeJet printer. Any ideas?

 

[TF]

Mort

Sounds like a printer driver problem. If you close Word and make the change
directly to the driver through the Printer dialog, does that still cause a
system freeze? Check that you have the latest driver for the OfficeJet too.

--
Terry Farrell - Word MVP
http://www.mvps.org/word/

Document in Word 2000 is all black text with one clip-art
object. When I request print in gray scale, the document
prints normally. When I uncheck gray scale to get the
object in color, the computer freezes completely,
resulting in the blue screen and the need to reboot. I run
Windows 98 and an HP OfficeJet printer. Any ideas?