Computer reboots when saving document

[mike]

I have a customer with computers running Windows 2000 Pro with SP4. They use
Office 2002 Pro. I have applied all of the Windows and Office updates
available. They have their data saved on a Novell 4.1 server. Every thing
has been fine running like this for 2 or 3 years. What has started happening
is when they go to save a document in Word or Excel the computer will reboot.
It can be a new or old document. It started off with two users reporting it
to me. Now it has happened to 3 more people. It is an intermitent problem
though. Some days or even days in a row it works fine and other days it does
it all day long. Has anyone experienced this problem?

Thanks,

Mike

 

[TF]

That's going to be very difficult to diagnose as there's no real clue. I
suggest that examining the Windows log files and server log files to see if
they give any hint. I also suggest you try the Novel forum to see if they
have had this reported. It could be anything from Anti Virus to a corruption
in the user profile at log on - especially if they use roaming profiles.



message :I have a customer with computers running Windows 2000 Pro with SP4. They
use
: Office 2002 Pro. I have applied all of the Windows and Office updates
: available. They have their data saved on a Novell 4.1 server. Every thing
: has been fine running like this for 2 or 3 years. What has started
happening
: is when they go to save a document in Word or Excel the computer will
reboot.
: It can be a new or old document. It started off with two users reporting
it
: to me. Now it has happened to 3 more people. It is an intermitent
problem
: though. Some days or even days in a row it works fine and other days it
does
: it all day long. Has anyone experienced this problem?
:
: Thanks,
:
: Mike