Computer restarts instead of shutting down.

[Rejean]

Windows XP Media. When turn off computer (at START) my computer restarts. I
ticked off automatic restart, Blue Screen comes up and
"IRQL_Not_Less_or_Equal"
"Stop:0X0000000A (0X000000B0, 0X00000002, 0X00000000, 0X804EF320, OSVER
5_1-2600, SP:2_0, Product:256_1. I have recently install a Webcam "Logitech
Pro 5000, I don't know if this is causing my problem?. I have uninstalled it
and I still have the same error. I try to restore to an early date but it
will not accept any prior dates. Can anybody tell me what to do next?

Thank you

Rejean

 

[John Inzer]

Windows XP Media. When turn off computer (at START) my computer
restarts. I ticked off automatic restart, Blue Screen comes up and
"IRQL_Not_Less_or_Equal"
"Stop:0X0000000A (0X000000B0, 0X00000002, 0X00000000, 0X804EF320,
OSVER 5_1-2600, SP:2_0, Product:256_1. I have recently install a
Webcam "Logitech Pro 5000, I don't know if this is causing my
problem?. I have uninstalled it and I still have the same error. I
try to restore to an early date but it will not accept any prior
dates. Can anybody tell me what to do next?

Thank you

Rejean

=============================
Try doing a system restore in safe mode.

(315222) A Description of the Safe Mode
Boot Options in Windows XP
http://support.microsoft.com/?kbid=315222

Maybe the following articles will offer some ideas :

(818501) HOW TO: Debug a System After
You Receive Stop Error IRQL_NOT_LESS_
OR_EQUAL (0xA)
http://support.microsoft.com/?kbid=818501

(311564) "Stop 0x0000000A Irql_Not_
Less_or_Equal" Error Message During
Windows XP Upgrade
http://support.microsoft.com/?kbid=311564


--
John Inzer
MS Picture It! -
Digital Image MVP

Digital Image
Highlights and FAQs
http://tinyurl.com/aczzp

Notice
This is not tech support
I am a volunteer

Solutions that work for
me may not work for you

Proceed at your own risk

 

[Uncle Grumpy]

Can anybody tell me what to do next?

Yeah, post this in a group devoted to Windows XP, not MS Publisher.

 

[Rejean]

Yeah, post this in a group devoted to Windows XP, not MS Publisher.

 

[Rejean]

=============================
Try doing a system restore in safe mode.

(315222) A Description of the Safe Mode
Boot Options in Windows XP
http://support.microsoft.com/?kbid=315222

Maybe the following articles will offer some ideas :

(818501) HOW TO: Debug a System After
You Receive Stop Error IRQL_NOT_LESS_
OR_EQUAL (0xA)
http://support.microsoft.com/?kbid=818501

(311564) "Stop 0x0000000A Irql_Not_
Less_or_Equal" Error Message During
Windows XP Upgrade
http://support.microsoft.com/?kbid=311564


--
John Inzer
MS Picture It! -
Digital Image MVP

Digital Image
Highlights and FAQs
http://tinyurl.com/aczzp

Notice
This is not tech support
I am a volunteer

Solutions that work for
me may not work for you

Proceed at your own risk

Thank you John, I will try some of your suggestions and I will let you know how it helped.