Computer shuts down while in Word

[Erica Retloub]

I've bought a new Sony Vaio VGN-SZ4 laptop with Vista. I've installed MS
Office 2002 on to the laptop. If Word is open and I don't use it for about
20+ minutes the computer completely shuts down and I have to reboot. When I
reboot I get the startup message that Windows failed to properly shut down.
This doesn't happen if I leave Windows Mail or MS Outlook open for extended
periods of time.

 

[JE McGimpsey]

You may have better luck posting in a newsgroup that isn't about Word
for Macintosh (hence the ".mac." in the group name).

Perhaps:

microsoft.public.word.application.errors

OTOH, there are posters here who are expert with both Mac and Windows...

 

[John McGhie [MVP Word, Word Mac]]

Hi Erica:

John's right: you should be in the shop down the hall. I have cross-posted
this message there.

Before you go there: apply all the latest Service packs for Office 2002.
When you install a piece of software from disk, it goes into your system in
its original un-patched state.

You then need to run Microsoft Update (from Windows Update) to bring in the
updates. Office 2002 was not designed to run on Vista, and it will be very
troublesome until you update it.

Cheers

--

Please reply in the group. Please do NOT email me unless I ask you to.

http://jgmcghie.fastmail.com.au/

John McGhie, Consultant Technical Writer
McGhie Information Engineering Pty Ltd
Sydney, Australia. GMT + 10 Hrs
+61 4 1209 1410, mailto:[email protected]