CONFIRMED problem with Entourage changing Keyboard Layout

N

Nick Collingridge

I have been suffering from a problem with keyboard layouts being changed
without any user intervention for a long time now (many months). The
symptoms are as follows:

I have a Logitech keyboard and have the keyboard layout installed for it.
The appropriate layout for me is "Logitech UK Intl". However from time to
time this layout gets switched without my intervention to the standard UK
(British) layout. This is INTENSELY annoying as all of a sudden some of the
keys start producing the wrong characters (particularly the @ key suddenly
becomes the " key). There is no warning at all - it just changes and the
only way I discover it's changed is when I type one of the changed keys and
get a character other than the one I expected.

The only remedy that I've discovered up to now is to remove the Roman.bundle
layout file from the appropriate folder in the System folder, but this makes
Word become very unstable, so I've reverted to the standard OS default of
this file being installed.

I have been berated in the past for accusing Microsoft products of causing
this change, but up to now I've never been able to "catch one in the act",
so to speak. However I have now definitively found a case where this happens
with Entourage, as follows:

Open the Accounts dialog, and click on the New button - the keyboard layout
INSTANTLY changes to British - no question about it, Entourage is DEFINITELY
guilty as charged. Why does this happen? I guess this HAS to be a bug in the
code.

Now try and deny that this is a problem caused by Microsoft!!!

MICROSOFT MACBU - PLEASE FIX THIS - IT IS DRIVING ME (AND MANY OTHERS) MAD!!

PS: I will be posting this to Macintouch and MacFixit, as I know this
problem has been plaguing many people for a long time now, and this is the
first definitive proof of a categorical cause for the problem. It is very
difficult to pin this one down as there is nothing in any log to indicate
that the keyboard layout has been changed, and no clues anywhere about why
it has happened. The only way of tracking the guilty app down is to notice
that the keyboard layout has changed by having the active layout displayed
in the menu bar and then noticing that it has changed at the exact time that
it does change...

MacOS X 10.4.3, Entourage 11.2.1
 
P

Patrick McMillan [MSFT]

Hi Nick,

Just so you know, we have seen your post and are looking into it. Things
were a little slow due to the Thanksgiving holidays.

Thanks,

--
Pat McMillan
Macintosh Business Unit
Microsoft Corp.

This posting is provided ³AS IS² with no warranties, and confers no rights.
 
N

Nick Collingridge

Great! Thanks for the response - this has been a real hassle for me (and, I
believe, for many others). Let me know by direct email if I can help in any
way.

Nick
 

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