Constant APP Crash

[anglophile8]

The Problem Signature is listed below
The basic problem is word will start normally but I am unable to use my
mouse for any function, but if I use the keyboard everything works. It is not
a problem with the mouse as it works with all other Microsoft Software, can
anyone please help me?
Problem Event Name: APPCRASH
Application Name: WINWORD.EXE
Application Version: 12.0.6504.5000
Application Timestamp: 49e7f5b6
Fault Module Name: wwlib.dll
Fault Module Version: 12.0.6504.5000
Fault Module Timestamp: 49e7f5f9
Exception Code: c0000005
Exception Offset: 00aa3a71
OS Version: 6.0.6001.2.1.0.256.1
Locale ID: 2057

Additional information about the problem:
LCID: 1033
Brand: Office12Crash
skulcid: 1033

 

[Thomas]

So far so good, the regedit does fix the problem, I was able o fix greater
than 10 machines by running a script to remove the Data entry. All is good,
Thanks all for not giving up.

 

[Thomas]

That may be a symptom of a Word Data Key corruption - usually because Word
has been running when updates are installed.

Run Regedit and expand by double-clicking to the key below. With DATA
selected, press DELETE. Word will automatically recreate a new key when it
is restarted.

HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\Word\Data

Symptoms of Data Key corruption may include:

• The mouse does not work when you use Word.
• You cannot open a Word document from the Search window in Windows
Vista.
• You cannot open a Word document from Windows Desktop Search.
• Word crashes when you try to start or exit Word.
• Word crashes when you open the Open dialog box.
• Word crashes when you save a document.
• Word crashes when you close a document.

If you feel uncomfortable editing the registry yourself, Microsoft have a
download that will do this for you. See MSKB 940791
http://support.microsoft.com/kb/940791

 

[Anna Kolodziejski]

That may be a symptom of a Word Data Key corruption - usually because Word
has been running when updates are installed.

Run Regedit and expand by double-clicking to the key below. With DATA
selected, press DELETE. Word will automatically recreate a new key when it
is restarted.

HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\Word\Data

Symptoms of Data Key corruption may include:

   •    The mouse does not work when you use Word.
   •    You cannot open a Word document from the Search window in Windows
Vista.
   •    You cannot open a Word document from Windows Desktop Search.
   •    Word crashes when you try to start or exit Word.
   •    Word crashes when you open the Open dialog box.
   •    Word crashes when you save a document.
   •    Word crashes when you close a document.

If you feel uncomfortable editing the registry yourself, Microsoft have a
download that will do this for you. See MSKB 940791http://support.microsoft.com/kb/940791

------------------------------------------------------------------------

Yes! Excellent advice!
Using: MSKB 940791 from http://support.microsoft.com/kb/940791
worked!!!
Thanks so much for the support!
Anna K.