Constant crashes with Outlook 2003 (version 11.0.8010.0) on XP SP2

[Sandokan]

Trying to perform almost *any* action once Outlook has started is causing a
crash. Actions tested include right click on folder tree view (immediate
crash), read an email (can read 1 or 2, then crash), send & receive for 2
POP3 accounts, one TCP and one SSL (crash halfway through downloading
messages). XP Pro SP2 + latest updates from windows-update. Outlook 2003
with SP2 + updates from office-update. Outlook.exe version 11.0.8010.0,
AppStamp 43d16d53, ModName oleaut32.dll, ModVer 5.1.2600.2180, ModStamp
411096f3, fDebug 0, Offset 00004ba4. Exception information: code 0x000005,
flags 0x000000, record 0x0000000000000000, address 0x0000000077124ba4. Error
reporting to MS provides no information. Searched knowledge base and checked
for further updates - also no information. At a loss as to the cause - but
it is now impossible to use Outlook 2003 :-(

 

[neo [mvp outlook]]

Have you tried creating a new mail profile via the mail applet in the
control panel and using it? (do not copy the existing mail profile. create
a new one and switch to it to see if it solves the generic access denied
message.)

 

[Amy G]

I am having the same problem as Sandokan and am about to throw my computer
over a bridge and then jump myself.

I appreciate your advice but I do not understand it. Can you tell me HOW to
create a new mail profile? I need explicit directions.

Thank you!

 

[neo [mvp outlook]]

http://ict.cas.psu.edu/Training/HowTo/ENComputers/Outlook2003Exchange_NewProfile.htm
contains steps for setting up a Microsoft Exchange profile in Outlook.
These steps can be modified to create an IMAP or POP3 account setup in
Outlook 2002/2003.

 

[Amy G]

Thank you.

Okay, I got to step #12. When I click on "check name" things go wrong. I get
this error:
szAppName : rundll32.exe szAppVer : 5.1.2600.2180 szModName : hungapp
szModVer : 0.0.0.0 offset : 00000000

and a message that says,

"You chose to end the nonresponsive program, Run a DLL as an App."

I've tried to get through this step several times and keep experiencing the
same things.

Any more advice?

 

[neo [mvp outlook]]

Weird. Skip steps 12 thru 15.

If that doesn't work, could try renaming oleaut32.dll in the
\windows\system32 directory to oleaut32.bak and copy over a replacement from
\WINDOWS\ServicePackFiles\i386. (Note: I'm assuming that you are running
Windows XP with Service Pack 2 applied.)

 

[Amy G]

I did this--and so far, so good. I am keeping my fingers crossed.

THANK YOU FOR YOUR HELP!

 

[Sandokan]

Tried this. No difference. Also tried to replace oleuat32.dll in system32
with a copy from the SP2 service pack files. Also no difference.

Could I ask why you felt a new profile would make any difference?

 

[neo [mvp outlook]]

The Outlook profile is stored in the registry. Creating a new one helps
rule out registry corruption/bad entry.

Have you tried running the Inbox Repair Tool (scanpst.exe) on your *.pst
files to ensure they are in good health?

Can also try starting Outlook in safe mode (outlook.exe /safe) to rule out
any issues with 3rd party addins and such.