Contact folders only display in Address Book

[TerryTutor]

Office was upgraded from 2003 to 2007. One employee had many Contact
folders, after the upgrade, she has only three contact folders. They are the
only ones visible from the Contacts tab AND Folder List. However, all
contacts display in Address Book. Is it because they are not local to the
individual machine and they are on an Exchange Server somewhere?

If so, can the Folders be retreived and imported into Outlook locally
without right-clicking and adding each one individually to Contacts?

 

[Brian Tillman [MVP - Outlook]]

Office was upgraded from 2003 to 2007. One employee had many Contact
folders, after the upgrade, she has only three contact folders.

Upgrading from one version of Outlook to another will NOT change the number of
folders available. State EXACTLY hor the upgrade was performed - all the
steps - and we may be able to figure out whay there's a difference.

They are the only ones visible from the Contacts tab AND Folder List.
However, all
contacts display in Address Book. Is it because they are not local to the
individual machine and they are on an Exchange Server somewhere?

When using an Exchange mailbox, one usually also has the "Global Address
List", which is a list of the members of the Active Directory with electronic
addresses. You won't see both the GAL and the Contacts folders, though,
without clicking the "Show named from the" drop-down. Is that what this
person is doing?

If so, can the Folders be retreived and imported into Outlook locally
without right-clicking and adding each one individually to Contacts?

You don't right-click folders to add them to Outlook. Outlook folders are not
file system objects either. You don't find them on your hard drive. You may
find files that contain those folders, however. Have her enable viewing
hidden files and folders then ssearch her hard drive for files whose extension
is ".pst". If she finds any, have her open them in Outlook with
File>Open>Outlook Data File. She can then look to see if they contain the
missing Contacts folders.