contact information dialog box - address book is empty

[Morgan]

hi there

i'm using office 2007 on windows xp. Recently, it could have been after an
automatic update, when i try to print an envelope or label from Word using my
outlook address books, the books themselves are empty. From outlook, all my
contact information is available, but i can not retrieve it from this dialog
box.

i have multiple address books and the dialog box lists the names of the
address books, so it is connecting to outlook, it just won't list any
contacts and it's as if the books themselves are empty.

any help would be much appreciated.

thank you.

 

[Graham Mayor]

If repairing Office does not fix it, you could try deleting the Outlook
address books from Outlook (NOT THE CONTACTS LISTS!) then re-adding them.
This should recreate the internal pointers between contacts and the address
book. I have crossposted this reply to the Outlook forum to see if anyone
there has any better ideas.

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Graham Mayor - Word MVP


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[Russ Valentine]

This would work in any previous version but may not in Outlook 2007. It
contains a permanent bug that prevents the removal and readding of the
service to repair it. If it doesn't work, user will have to create a new
Outlook profile from scratch to re-establish connections.