Contact information does not appear in the address book

[Peter Afonin]

Hello,

I'm running Outlook 2007 on Vista Ultimate.

The contact information doesn't appear in my Outlook address book. So I
followed instructions in this article:
http://support.microsoft.com/kb/287563.

However, when I try to perform these steps:

Step 2: Mark your contact folder for use with your address book
1. On the File menu, point to Folder, and then click Properties for your
folder name.
2. On the Outlook Address Book tab, click to select the Show this folder as
an e-mail address book check box, type a descriptive name, and then click
OK.

I cannot do this, because the checkbox is disabled.

Do you know how to fix this? I would appreciate any help.

Thank you,

Peter

 

[Guest]

When I looked at my Vista Ultimate running Outlook 2007, it said -

Windows Address Book has been replaced by Windows Contacts in this version
of Windows. Windows Contacts has all the features of the old Windows Address
Book, as well as some new features, such as the ability to add pictures to
your contacts.

Does that make any difference?

alric44

 

[Diane Poremsky {MVP}]

If you have Contacts in the Contacts folder but they are not accessible when
you click on the To button, check these settings:

Make sure the Contact folder is enabled as an email address book. Right
click the Contacts folder, choose Properties then Outlook Address Book. Is
the box to enable as email address book is checked?

If this is grayed out...

Go to Tools | Email Accounts, choose View or change existing directories or
address book. Is the Outlook Address Book present? If it isn't listed, add
it and close and restart Outlook. If it is listed, then remove it and close
then restart Outlook and repeat these steps to add it.

However - if you are using Outlook 2007 and the the checkbox is grayed,
you'll need to make a new profile as you can't add the Outlook Address Book
service due to a bug.



** Please include your Outlook version, Account type, and Windows Version
when requesting assistance **

 

[Peter Afonin]

Thank you, no. Windows address book has nothing to do with Outlook.

Peter

 

[Peter Afonin]

Thank you, Diane.

I guess this this my case:

"However - if you are using Outlook 2007 and the the checkbox is grayed,
you'll need to make a new profile as you can't add the Outlook Address Book
service due to a bug."

I don't want to create a new profile, because I have many accounts and rules
setup. Is there a way to copy everything to the new profile? I can just make
a copy of the profile, but this copies the bug as well, so it doesn't help.

Peter

 

[Diane Poremsky {MVP}]

No, you can't copy the profile to the best of my knowledge. Try the steps
for Outlook 2007 in the KB article and hope it works.



** Please include your Outlook version, Account type, and Windows Version
when requesting assistance **

 

[Brian Tillman]

I don't want to create a new profile, because I have many accounts
and rules setup. Is there a way to copy everything to the new
profile? I can just make a copy of the profile, but this copies the
bug as well, so it doesn't help.

Whenever you change Outlook versions it's always a good idea to create a new
mail profile.

 

[Ann]

Hello,

I'm running Outlook 2007 on Vista Ultimate.

The contact information doesn't appear in my Outlook address book. So I
followed instructions in this article:
http://support.microsoft.com/kb/287563.

However, when I try to perform these steps:

Step 2: Mark your contact folder for use with your address book
1. On the File menu, point to Folder, and then click Properties for your
folder name.
2. On the Outlook Address Book tab, click to select the Show this folder as
an e-mail address book check box, type a descriptive name, and then click
OK.

I cannot do this, because the checkbox is disabled.

Do you know how to fix this? I would appreciate any help.

Thank you,

Peter

If you find an answer, please let me know kjnqueen3eatel.net

Thanks'Ann

 

[Colin Walters]

I had this problem in Outlook 2002.
I tried the Microsoft solution; which I followed OK but it did not solve the problem.
Instead after much trial & tribulation the following worked:-
Open Outlook
Tools
Address Book
Ignore the error message
Tools (yes another "Tools"!)
Options
Look at the bottom of the three boxes.
In my case there were two entries for Contacts.
I changed the order so the last was first, and then
found I could access the Contacts normally, without
the highly unhelpful Microsoft error message.
I then went back into this function and removed the entry for the second Contacts list which was empty.
Its a bit stupid for Microsoft to allow you access to Contacts directly from the Outlook shortcut for Contacts, but not via the Inbox when you are trying to use it to create a new mail.
Lousy program code Microsoft!

 

[Russ Valentine [MVP-Outlook]]

This problem is very common and the solution to it has been posted here many
times. Invalid links to Contact Folders arise often as you move data around
and are easily removed here:
Tools > E-mail accounts > View or change existing directories or address
books > Outlook Address Book > Change. >