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Ok, here is a weird one.
So, we had an Exchange 5.5 failure and we restored everyone's data to
PSTs, moved them to a new exchange server (2000). We then restored the
lost data from recovered PSTs into their new exchange mailboxes,
including their contacts.
All their contacts exist and have all data in them in the Contact view
of the new exchange mailbox. I have correctly configured the Outlook
Address Book service and Outlook knows that The new mailbox contact
folder is a valid Address Book.
When a user opens the Outlook Address Book, the only contacts that
appear from the Mailbox are ones they have updated since we recovered
their contacts.
That is to say, a user who had their contacts imported from PSTs to the
Contacts Folder of their new mailbox would *need* to open a contact,
change a field and then save and close the contact. That contact would
then appear in the Address Book when composing a new message. If a
user opened a Contact, and did not make changes, and still "saved and
closed", the contact would not appear in the address book. Users may
have 150 contacts in their Mailbox contact folder but only 4 or 5 of
those appear in the Address book. They all contain valid email
addresses or fax nos and Complete names.
This has been true with multiple Outlook versions (2000, 2003) and
multiple users (in the same situation).
Any ideas before I call PSS?
So, we had an Exchange 5.5 failure and we restored everyone's data to
PSTs, moved them to a new exchange server (2000). We then restored the
lost data from recovered PSTs into their new exchange mailboxes,
including their contacts.
All their contacts exist and have all data in them in the Contact view
of the new exchange mailbox. I have correctly configured the Outlook
Address Book service and Outlook knows that The new mailbox contact
folder is a valid Address Book.
When a user opens the Outlook Address Book, the only contacts that
appear from the Mailbox are ones they have updated since we recovered
their contacts.
That is to say, a user who had their contacts imported from PSTs to the
Contacts Folder of their new mailbox would *need* to open a contact,
change a field and then save and close the contact. That contact would
then appear in the Address Book when composing a new message. If a
user opened a Contact, and did not make changes, and still "saved and
closed", the contact would not appear in the address book. Users may
have 150 contacts in their Mailbox contact folder but only 4 or 5 of
those appear in the Address book. They all contain valid email
addresses or fax nos and Complete names.
This has been true with multiple Outlook versions (2000, 2003) and
multiple users (in the same situation).
Any ideas before I call PSS?