contacts/address book

[Jason]

I am trying to help a customer over the phone with her
contacts and address book. Unfortunately a new problem
has developed. When I ask her to click on 'contacts' her
calendar opens up instead.
Anyone know why this is or how to correct it?

Jason

 

[Jason]

this occurs in the shortcut bar. It doesn't even show up
under the folders list. She said she was running Outlook
2002

 

[Robert Crayk]

Hmm its strange the Contact folder is missing from the Folder list, a couple
of command line switches that may help, the first is for the missing Contact
folder, go to Start > Run > type "outlook /resetfolders" without the quotes
this switch will restore missing folders to their default location the other
switch is for restoring the shortcut bar to its first run condition go to
Start > Run > type "outlook /resetoutlookbar" without the quotes, note
running this will remove all customisation. Make sure Outlook is closed
before these switches are used.

 

[Jason]

thanks, I'll give it a try.

-----Original Message-----
Hmm its strange the Contact folder is missing from the Folder list, a couple
of command line switches that may help, the first is for the missing Contact
folder, go to Start > Run > type "outlook /resetfolders" without the quotes
this switch will restore missing folders to their default location the other
switch is for restoring the shortcut bar to its first run condition go to
Start > Run > type "outlook /resetoutlookbar" without the quotes, note
running this will remove all customisation. Make sure Outlook is closed
before these switches are used.



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