Contacts appear but no address book?

[George]

Hello -

A friend has gotten a new machine and all her email/contacts have been
transferred - kinda/sorta.
(Outlook 2003) You can look at the contacts folder and see all information
but if you click on the address book icon nothing is displayed. I tried to
right-click on the folder select properties and go to the Outlook address
tab but Outlook will not let me check "Show this folder as
an E-mail address book". It is dimmed out.

How do I get around that?

Is there some else I should be looking at?

Thanx so much in advance
George

 

[Peter Durkee]

Go into Tools > Email Accounts, and under the directory section at the
bottom click add a new directory or address book. That should allow you to
add the Outlook address book.

-Peter

 

[George]

OK - I did that and it asks for a selection
Internet directory service(ldap) or additional address books

Do I select additional address books and choose
Outlook Address Book or Personal Address Book?

My guess is OUTLOOK address Book - afterwards I right-click on the folder
and show as email address book? does this sound correct?

 

[Brian Tillman]

Do I select additional address books and choose
Outlook Address Book or Personal Address Book?

My guess is OUTLOOK address Book - afterwards I right-click on the
folder and show as email address book? does this sound correct?

Yes. Choose Outlook Address Book.

 

[George]

It still doesn't work - the option still remains dimmed..?..?
i even tried to remove the books exiting each time and adding each option
back again.
outlook & personal address book.

I followed the instructions several times- just to see.. is there anything
else suggested?

thanx george

 

[Brian Tillman]

It still doesn't work - the option still remains dimmed..?..?

Did you stop and restart Outlook after adding the OAB?