Contacts are missing when I click the To, Cc, or Bcc buttons

[Jack Leslie]

I am setting up my new laptop and cannot get my contacts to show when
creating a new e-mail message in Outlook. I am using Vista Ultimate (64 bit)
and MS Office 2007. I used the file transfer Wizard to move the files over
(via USB cable), but gathered from other posts that this was not the best
way. It is done, however.

I tried to follow the procedures outlined in the Help File document with the
above heading but on step #1 of Reset Outlook Address Book settings the
“Remove†option is grayed out and I cannot proceed. What can I do to fix
this?

Jack

 

[Jocelyn Fiorello [MVP - Outlook]]

If you go into the properties of the Contacts folder and then click the
Outlook Address Book tab, do you have the option of checking the box to
enable that folder as an Outlook Address Book?

--
Jocelyn Fiorello
MVP - Outlook

*** Messages sent to my e-mail address will NOT be answered -- please reply
only to the newsgroup to preserve the message thread. ***

 

[Jack Leslie]

No. The "Show this folder as an e-mail Address Book" option is grayed out.

Jack

 

[Jocelyn Fiorello [MVP - Outlook]]

If you're reusing a profile from another Outlook installation, it may have
been corrupted in the move (very common). If so, you need to create a new
profile. See if this article helps:
http://www.howto-outlook.com/faq/newprofile.htm

--
Jocelyn Fiorello
MVP - Outlook

*** Messages sent to my e-mail address will NOT be answered -- please reply
only to the newsgroup to preserve the message thread. ***

 

[Jack Leslie]

That did it. I have managed to move everything from my old PST file to the
new except calendar items. Any way to "select all" and move them over?

Thanks,
Jack

 

[Jack Leslie]

I just figured out how to move all of my calendar items - I had to change my
view to a list and then move it like anything else. Thanks for getting me
onto the right track.

All the best,
Jack