Contacts are missing when I click the To, Cc, or Bcc buttons

[Neb Okla]

After using Windows Easy Transfer to migrate my data, I noticed that my
contacts are missing when I click the To, Cc, or Bcc buttons.

I can see the contacts when I click on the Contacts section button in
Outlook 2007.

These articles seem to have helped to a point:

Outlook 2007 in Vista Does Not Display Contacts in To: Box
http://groups.google.nl/group/microsoft.public.outlook/browse_thread/thread/d651629e79796a6d

Contact information does not appear in the address book in Outlook
http://support.microsoft.com/default.aspx?scid=kb;en-us;287563&Product=ol2002

Contacts are missing when I click the To, Cc, or Bcc buttons
http://office.microsoft.com/en-us/outlook/HA102194281033.aspx

Because "Show this folder as an e-mail Address Book" was grayed out, I
followed the steps under "Reset Outlook Address Book settings".

In step 2, under "Name", "Outlook Address Book" appears so I followed that
part of the instructions.

Step 4 of this fork says "Under Show this address list first, click
Contacts."

Unfortunately I cannot do this because the drop-down for "Show this address
list first" is not populated.

Any ideas on how I can populate the drop-down with the "Contacts" option so
that I may select it?

 

[Brian Tillman]

After using Windows Easy Transfer to migrate my data, I noticed that
my contacts are missing when I click the To, Cc, or Bcc buttons.

That's because the Easy Transfer wizard can't handle Outlook data well.

I can see the contacts when I click on the Contacts section button in
Outlook 2007.

I don't believe any of the articles you cited makes the explicit statement
that you should start with a new mail profile, add your PST to it, then add
the Outlook Address Book service to it prior to starting Outlook for the
first time.

 

[Neb Okla]

I don't believe any of the articles you cited makes the explicit statement
that you should start with a new mail profile, add your PST to it, then
add the Outlook Address Book service to it prior to starting Outlook for
the first time.

How can I start with a new mail profile and add a PST and OAB to it before
starting Outlook? Is this done at the command line somehow?

Considering that I've already started Outlook for the first time at this
point, how would I go about this fix?

I tried renaming the existing Outlook.pst and replacing it with the one from
my old machine but I have the same problem and some Contact subfolders
aren't being displayed anymore.

 

[Russ Valentine [MVP-Outlook]]

Your issue and the answers to it have been posted countless times in this
group.
It is not essential that you add a PST File before starting Outlook for the
first time. If you have already created a new profile it will have already
create a new PST file. All you need to do is open the PST file you want to
use instead, set it as the default, then restart Outlook. Then enable your
Contacts Folder as an email address book in its properties.
The only thing you _can't_ do is use a profile that you created using
Windows Easy Transfer. Those profiles are invariably corrupt beyond repair.

 

[Diane Poremsky {MVP}]

When you are missing the address book service in Outlook 2007, you need a
new profile. The old method (used with outlook 2003 and older) of removing
it then adding it back does not work with 2007.

Close Outlook. Go to Control panel, mail. Look at Profiles and click Add.
Enter all the info and after you are done - go back into the profile and
change the pst in the default delivery location to use the one you tried to
use with the old profile.
http://www.outlook-tips.net/beginner/connect_pst.htm

Do not open Outlook until you've set the profile to use the old pst.

You can delete the old profile at any point, but I recommend doing it after
you make a new profile - you do not want to use the same name for the new
profile.




** Please include your Outlook version, Account type, and Windows Version
when requesting assistance **

 

[Neb Okla]

Close Outlook. Go to Control panel, mail. Look at Profiles and click Add.
Enter all the info and after you are done - go back into the profile and
change the pst in the default delivery location to use the one you tried
to use with the old profile.

Thanks Diane, the information above was valuable you presented it
professionally. I'm not an Outlook newbie, but since I don't regularly run
into PST problems, I needed a little refresher.

I also appreciate your approach of providing a link since I imagine it's an
issue that crops up frequently. It took me a minute to translate your
instructions for Vista since I just upgraded the other day.
____________

To Russ,

Sorry to offend you by having the gall to ask a question that had already
been answered once upon a time. The fact that I posted three links (the
first a thread involving you) indicated that I had researched the issue and
found incomplete answers. Perhaps if you were a little less terse and a
little more helpful to the user in the first post I linked, I wouldn't have
had to post in here and bother you at all.