Contacts duplicating automatically

[DWP]

I have a user whose contacts are duplicating automatically several hundred at
a time. This is not being initiated by the user. He does have outlook
snyc'ing with his Treo wirelessly through Verizon and he has installed Plaxo.


I stopped the sync'ing to the cell phone and put test contacts on the phone
and outlook and they did not sync up, yet hundreds of contacts duplicated.

I uninstalled the Plaxo toolbar and the contacts continue to duplicate.

He has gone from 700 contacts to over 3,000 fairly quickly

Any ideas where else to look

 

[Brian Tillman]

I have a user whose contacts are duplicating automatically several
hundred at a time. This is not being initiated by the user. He does
have outlook snyc'ing with his Treo wirelessly through Verizon and he
has installed Plaxo.

I wouldn't trust Plaxo. SOme versions of it are known to cause problems
with Outlook. Instead of "disabling" it. Try uninstalling it completely.

When do these contacts get duplicated? Does it happen when he performs a
sync? Does it happen when something specific runs on the PC? Does the
person have any other add-ins?

 

[iwanderson]

Hi Gerry. Did you ever resolve this issue with c360? I've removed
the data quality center as well, but the issue still occurs. We know
there has to be something querying the users exchange account. We do
use Good Link, but through troubleshooting have disabled the users
Good account, but the issue persists.

Ideas?

Thanks, Ian